Business Operations Analyst

Movement Mortgage, LLC; South Carolina; On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

HSA/FSA

401(k) with Roth option

Paid time off

Paid holidays

Employee assistance program

Career growth opportunity

Team-focused culture

Relocation packages available

Job summary

Movement Mortgage, LLC is seeking an Operations Analyst focused on AI and automation within Mortgage Operations in South Carolina. You will partner with leaders to understand processes, analyze workflows, and design improved future-state solutions incorporating AI.

The role requires 0–2 years in business operations or related areas, a strong Excel skillset, and a proactive, analytical mindset. You will contribute to dashboards, reporting, and cross-functional collaboration.

Qualifications

• Bachelor’s degree in relevant field (Business, Finance, Operations, IS, Data Analytics).
• 0–2 years of professional experience in business operations or related areas.
• Demonstrated interest in AI, automation, or using technology to improve processes.

Responsibilities

• Partner with Mortgage Operations leaders to understand loan lifecycle processes.
• Analyze workflows to identify manual or time-intensive activities for automation.
• Identify bottlenecks and opportunities to improve efficiency across teams.
• Document current-state processes and design future-state workflows with AI.
• Translate challenges into structured requirements with cross-functional teams.
• Assist in designing, testing, and scaling AI and automation solutions.
• Develop dashboards or tracking tools to visualize performance.
• Gather feedback and monitor improvements for further automation.
• Measure impact on efficiency, turnaround time, and capacity.

Skills

Analytical thinking

Process improvement

Project management

Communication skills

AI/automation interest

Data analysis

Education

Bachelor’s degree in Business, Finance, Operations, Information Systems, Data Analytics, or a related field

Tools

Microsoft Excel

Job description

ROLES AND RESPONSIBILITIES

• Partner with Mortgage Operations leaders and subject matter experts to understand processes supporting the mortgage loan lifecycle
• Analyze operational workflows to identify manual, repetitive, or time-intensive activities that may benefit from AI or automation
• Identify bottlenecks, handoff challenges, and opportunities to improve efficiency across operational teams
• Document current-state processes and help design improved future-state workflows incorporating AI and automation
• Translate operational challenges into structured requirements and solutions in partnership with Business Operations, Technology, Data, and other teams
• Assist with the design, testing, implementation, and scaling of AI and automation solutions across Mortgage Operations
• Develop reporting, dashboards, or tracking tools that provide visibility into operational performance and improvement opportunities
• Gather feedback and monitor implemented solutions to identify enhancements and additional automation opportunities
• Help measure the impact of solutions, including improvements in efficiency, turnaround time, capacity, and reduction in manual effort
• Manage multiple AI and automation initiatives while coordinating effectively across business and technical stakeholders

REQUIRED SKILLS AND QUALIFICATIONS

• Bachelor’s degree in Business, Finance, Operations, Information Systems, Data Analytics, or a related field
• 0–2 years of professional experience in business operations, business analysis, process improvement, data analytics, financial services, technology, or a related area
• Demonstrated interest in AI, automation, or using technology to improve business processes
• Strong analytical and problem-solving skills with the ability to understand complex workflows and identify inefficiencies
• Strong proficiency in Microsoft Excel and comfort working with operational data and business metrics
• Ability to manage multiple projects and priorities in a fast-paced, evolving environment
• Exceptional written and verbal communication skills with strong attention to detail
• Proactive, curious mindset with a willingness to learn mortgage operations and emerging AI capabilities

PREFERRED QUALIFICATIONS

• Previous internship or professional experience within mortgage lending, banking, financial services, fintech, operations, or technology
• Exposure to mortgage origination, loan processing, underwriting, credit/risk operations, or related functions
• Experience with process mapping, requirements gathering, workflow analysis, or continuous improvement
• Familiarity with AI tools, generative AI, prompt engineering, automation platforms, or business intelligence tools

The expected salary range for this position is between: $72,100.00 - $87,700.00 The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.

We also offer a benefits package that includes: Competitive pay

• Medical, Dental, Vision, Life, Disability, Critical Care, Hospitalization, HSA, FSA, DCFSA and QTE
• Retirement plan: 401(k) and Roth
• Paid Time Off: 16 days front loaded.
• Prorated based on the start date month 11.5 paid holidays per year
• Employee assistance program
• Excellent career growth opportunity
• Fun, team-focused working environment
• Employee driven community outreach program
• Relocation packages available

The application window is anticipated to close on: September 14, 2026

We’re definitely not your average mortgage company. When you’re ready to grow your career AND your impact, we’re ready for you.

We’re also one of the nation’s top lenders and are redefining corporate culture. We work hard, we have fun, we invest in our people and we make a difference.

Sound like a plan? Good.

We are committed to being a Movement of Change in the mortgage industry, in corporate cultures and in communities – our mission to love and value people drives everything we do.