Loan Operations & Customer Support Specialist

Alpine Bank; Telluride (CO); On-site; USD 49,000 - 59,000; Full time

Job summary

Alpine Bank is seeking a Loan Assistant in Colorado to provide administrative support to lenders and loan officers. The role involves gathering information for Consumer and Commercial Loan Applications and maintaining loan documentation.

This intermediate position requires strong communication skills, attention to detail, and the ability to interact with customers in person and by phone. Notary is a plus, and a Colorado driver's license and NMLS license are required.

Qualifications

• Excellent communication and courteous customer service both in person and on the phone.
• Administrative and secretarial skills including composing letters and emails.
• Knowledge of general banking policies and compliance regulations.

Responsibilities

• Liaise between location officers and back office lending staff for new loans and renewals.
• Gather information and documentation for new loan requests, renewals and modifications.
• Prepare weekly past due, overdraft, and maturing loan lists and assist in collections.
• Analyze and prepare consumer loan packets under $100,000 and manage the process.
• Provide administrative assistance to commercial, consumer and branch loan officers.

Skills

Customer service

Secretarial skills

MS Office

Notary

Education

AA degree or equivalent

Tools

Microsoft Office

Job description

Alpine Bank is seeking a Loan Assistant in Colorado to provide administrative support to lenders and loan officers. The role involves gathering information for Consumer and Commercial Loan Applications and maintaining loan documentation.

This intermediate position requires strong communication skills, attention to detail, and the ability to interact with customers in person and by phone. Notary is a plus, and a Colorado driver's license and NMLS license are required.