Loan Operations Assistant

Synergy-Bank; Houma (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

Synergy Bank is seeking a detail-oriented Loan Operations Assistant in Houma, LA to support the entire loan lifecycle. You will process and maintain consumer and commercial loans, board and modify loans, and ensure regulatory compliance with strong attention to accuracy.

The role involves escrow administration, collateral documentation, and reporting, with collaboration across lenders, credit personnel, and customers to uphold loan integrity and operational efficiency.

Qualifications

• Associate's or Bachelor's degree in Finance, Accounting, Business Administration, Economics, Banking, or related field.
• Experience in banking, loan operations, loan servicing, finance, accounting, or financial services preferred.
• Knowledge of loan documentation or regulatory compliance is a plus.
• Strong analytical and problem-solving skills.
• High attention to detail and accuracy.

Responsibilities

• Process and maintain consumer and commercial loan records throughout the loan lifecycle.
• Perform new loan boarding, renewals, extensions, modifications, and maintenance functions.
• Process loan payoffs, participations, non-post transactions, and loan-related adjustments.
• Verify loan accuracy through quality control reviews and account balancing procedures.
• Review loan transactions to ensure compliance with internal policies and regulatory requirements.
• Research and resolve loan servicing issues in a timely and accurate manner.
• Documentation & Compliance: Maintain accurate electronic loan files and supporting documentation.
• Maintain escrow accounts for taxes and insurance; track insurance and collateral documents.
• Support credit bureau reporting and reconciliation; assist in audits and loan reviews.
• Provide professional, timely customer service for loan inquiries; support cross-department collaboration.

Skills

Analytical skills

Attention to detail

Communication skills

Time management

Customer service

Banking operations knowledge

Problem-solving

Education

Associate's or Bachelor's degree in Finance, Accounting, Business Administration, Economics, Banking, or related field

Tools

Excel

Job description

Position SummaryThe Loan Operations Assistant plays a critical role in supporting the Bank's lending operations by ensuring the accurate processing, maintenance, servicing, and reporting of consumer and commercial loans. This position works closely with lenders, credit personnel, loan assistants, and customers to maintain loan integrity, regulatory compliance, and operational efficiency throughout the loan lifecycle.The ideal candidate is detail-oriented, highly organized, and interested in building a career in banking, loan operations, financial services, or commercial lending. This role offers exposure to loan servicing, loan documentation, compliance, escrow administration, collateral management, and banking operations.Essential Duties and ResponsibilitiesLoan Operations & ServicingProcess and maintain consumer and commercial loan records throughout the loan lifecycle.Perform new loan boarding, renewals, extensions, modifications, and maintenance functions.Process loan payoffs, participations, non-post transactions, and loan-related adjustments.Verify loan accuracy through quality control reviews and account balancing procedures.Review loan transactions to ensure compliance with internal policies and regulatory requirements.Research and resolve loan servicing issues in a timely and accurate manner.Documentation & ComplianceMaintain accurate electronic loan files and supporting documentation.Scan, index, image, and organize loan documents within the Bank's document management system.Support Customer Identification Program (CIP) requirements and related documentation reviews.Process adverse action notices, denials, and early disclosure requirements in accordance with applicable regulations.Monitor documentation exceptions and assist with exception resolution.Support internal and external audits, examinations, and loan review activities.Escrow, Insurance & Collateral AdministrationMonitor and maintain escrow accounts for taxes and insurance.Track insurance coverage, property tax payments, and collateral documentation.Process credit life insurance administration and related reporting.Assist in maintaining lien perfection and collateral records.Review collateral documentation to ensure completeness and accuracy.Credit Reporting & ReconciliationSupport credit bureau reporting activities and customer dispute resolution processes.Assist with general ledger balancing and daily operational reconciliations.Perform daily quality control reviews to ensure operational accuracy.Generate and maintain reports related to loan servicing and portfolio management.Customer & Internal SupportServe as a resource for customers and employees regarding loan account information and servicing inquiries.Provide professional, timely, and accurate customer service in person, by phone, and through electronic communication.Quote loan payoff information and assist with customer requests related to existing loan accounts.Support lenders, loan assistants, credit administration staff, and other departments with operational requests.Build strong working relationships through responsive communication and teamwork.Relationship Building & Cross-SellingDevelop a strong understanding of the Bank's products and services.Identify opportunities to refer customers to appropriate banking solutions.Contribute to the Bank's commitment to exceptional customer service and relationship banking.General ResponsibilitiesDeliver the Synergy Bank standard of excellence in customer service.Demonstrate professionalism, integrity, accountability, and ethical decision-making.Maintain strict confidentiality of customer and bank information.Adhere to all bank policies, procedures, security standards, and regulatory requirements.Perform additional duties and special projects as assigned.Preferred QualificationsEducationPreferredAssociate's or Bachelor's degree in Finance, Accounting, Business Administration, Economics, Banking, or a related field.ExperiencePreferredPrevious experience in banking, loan operations, loan servicing, finance, accounting, or financial services.Experience working with loan documentation or regulatory compliance is a plus.Knowledge, Skills & AbilitiesStrong analytical and problem-solving skills.High attention to detail and accuracy.Working knowledge of banking operations and loan processes preferred.Strong organizational and time management abilities.Proficiency in Microsoft Office, particularly Excel.Excellent written and verbal communication skills.Ability to manage multiple priorities in a fast-paced environment.Commitment to providing exceptional customer service.