Loan Operations Assistant
SYNERGY BANK
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Job summary
Synergy Bank in Houma, LA is seeking a detail-oriented Loan Operations Assistant to support processing, servicing, and reporting of consumer and commercial loans.
The role collaborates with lenders and credit personnel to maintain loan integrity, ensure regulatory compliance, and drive operational efficiency across the loan lifecycle. Strong organization and communication are essential in this banking operations environment.
Qualifications
- Bachelor's or associate degree in finance, accounting, business, economics, banking, or related field.
- Experience in banking, loan operations, loan servicing, or financial services is preferred.
Responsibilities
- Process and maintain consumer and commercial loan records throughout the loan lifecycle.
- Perform loan boarding, renewals, extensions, modifications, and maintenance functions.
- Process loan payoffs, participations, and loan-related adjustments; ensure accuracy and balance.
- Maintain electronic loan files and documentation; support CIP and regulatory reviews.
- Monitor escrow accounts for taxes and insurance; manage collateral documentation and reporting.
- Support credit reporting, general ledger balancing, and daily reconciliations.
- Provide professional customer service regarding loan inquiries and servicing requests.
Skills
Education
Tools
Job description
Job DetailsJob Location: Main - HOUMA, LA 70360Position Type: 40 Hours Per WeekEducation Level: High School Degree / EquivalentJob Shift: Monday - Friday, 8 AM - 5 PMPosition Summary
The Loan Operations Assistant plays a critical role in supporting the Bank's lending operations by ensuring the accurate processing, maintenance, servicing, and reporting of consumer and commercial loans. This position works closely with lenders, credit personnel, loan assistants, and customers to maintain loan integrity, regulatory compliance, and operational efficiency throughout the loan lifecycle.
The ideal candidate is detail-oriented, highly organized, and interested in building a career in banking, loan operations, financial services, or commercial lending. This role offers exposure to loan servicing, loan documentation, compliance, escrow administration, collateral management, and banking operations.
- Process and maintain consumer and commercial loan records throughout the loan lifecycle.
- Perform new loan boarding, renewals, extensions, modifications, and maintenance functions.
- Process loan payoffs, participations, non-post transactions, and loan-related adjustments.
- Verify loan accuracy through quality control reviews and account balancing procedures.
- Review loan transactions to ensure compliance with internal policies and regulatory requirements.
- Research and resolve loan servicing issues in a timely and accurate manner.
- Maintain accurate electronic loan files and supporting documentation.
- Scan, index, image, and organize loan documents within the Bank's document management system.
- Support Customer Identification Program (CIP) requirements and related documentation reviews.
- Process adverse action notices, denials, and early disclosure requirements in accordance with applicable regulations.
- Monitor documentation exceptions and assist with exception resolution.
- Support internal and external audits, examinations, and loan review activities.
- Monitor and maintain escrow accounts for taxes and insurance.
- Track insurance coverage, property tax payments, and collateral documentation.
- Process credit life insurance administration and related reporting.
- Assist in maintaining lien perfection and collateral records.
- Review collateral documentation to ensure completeness and accuracy.
- Support credit bureau reporting activities and customer dispute resolution processes.
- Assist with general ledger balancing and daily operational reconciliations.
- Perform daily quality control reviews to ensure operational accuracy.
- Generate and maintain reports related to loan servicing and portfolio management.
- Serve as a resource for customers and employees regarding loan account information and servicing inquiries.
- Provide professional, timely, and accurate customer service in person, by phone, and through electronic communication.
- Quote loan payoff information and assist with customer requests related to existing loan accounts.
- Support lenders, loan assistants, credit administration staff, and other departments with operational requests.
- Build strong working relationships through responsive communication and teamwork.
- Develop a strong understanding of the Bank's products and services.
- Identify opportunities to refer customers to appropriate banking solutions.
- Contribute to the Bank's commitment to exceptional customer service and relationship banking.
- Deliver the Synergy Bank standard of excellence in customer service.
- Demonstrate professionalism, integrity, accountability, and ethical decision-making.
- Maintain strict confidentiality of customer and bank information.
- Adhere to all bank policies, procedures, security standards, and regulatory requirements.
- Perform additional duties and special projects as assigned.
- Associate's or Bachelor's degree in Finance, Accounting, Business Administration, Economics, Banking, or a related field.
- Previous experience in banking, loan operations, loan servicing, finance, accounting, or financial services.
- Experience working with loan documentation or regulatory compliance is a plus.
- Strong analytical and problem-solving skills.
- High attention to detail and accuracy.
- Working knowledge of banking operations and loan processes preferred.
- Strong organizational and time management abilities.
- Proficiency in Microsoft Office, particularly Excel.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Commitment to providing exceptional customer service.
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