Loan Officer Assistant - Bilingual

Benchmark Mortgage; Lake Worth (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the mortgage industry is seeking a Loan Officer Assistant/Coordinator to provide essential support to Loan Originators. Ideal candidates will be customer service-oriented with strong communication and organizational skills, ensuring efficiency in loan processing. This role offers competitive benefits and opportunities for career growth.

Benefits

Medical, dental, and vision insurance

Short-term and long-term disability

401(k) and Roth 401(k) plans with a Company match

Company-provided life insurance

8 paid holidays and an additional floating holiday

Qualifications

• 1-2 years residential mortgage experience preferred.
• Bilingual - Fluent in English and Creole or Spanish or Portuguese.

Responsibilities

• Provide administrative and sales support to loan originators.
• Collect and distribute documents for loan processing.
• Assist in managing the pipeline of loan applications.

Skills

Customer service oriented

Strong communication skills

Proven organizational skills

Ability to manage multiple deadlines

Excellent time management skills

Problem solving capabilities

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

Position Overview:

Benchmark takes pride in providing excellent customer service and the most efficient loan process to our borrowers. The Loan Officer Assistant/Coordinator is an integral part of this process and is responsible for supporting one or more Loan Originators or Production Partners through sales assistance, loan coordination, document collection, and customer service.

Ideal candidates for this position have a strong service-oriented mindset, excellent communication skills, and proven organizational skills.

Essential Functions of the Role:

• Provide administrative and sales support to loan originators and production partners.
• Collect and distribute documents and information pertinent to the processing and underwriting of the loan.
• Assist loan originators and production partners in managing the pipeline of loan applications.
• Communicate with applicants on behalf of the loan originator/production partner regarding expectations and loan status.
• Other duties as assigned.

Essential Knowledge/Skills/Abilities:

• Proven organization skills
• Customer service oriented
• Ability to manage multiple deadlines
• Strong communication skills
• Proven ability to prioritize and multi-task
• Excellent time management skills
• Ability to work across organizational boundaries
• Strong problem solving capabilities
• Experience with MS Office Suite
• Knowledge of the mortgage loan process

Experience Requirements:

• One to two years residential mortgage experience preferred.
• Bilingual - Fluent in English and Creole or Spanish or Portuguese

Education/Licensing Requirements:

• High school diploma or equivalent required. Some college preferred.

Working Conditions:

• Fast-paced environment.
• Requires normal vision (corrected) both close and distant.
• Requires normal hearing levels (corrected).
• Requires working at a desk to use a phone and computer for extended periods of time.
• Requires sitting, bending.
• Works effectively with frequent interruptions.
• Lifting requirements of 10 lbs. occasionally.
• Minimal travel <5%.

Along with a great culture and competitive pay, at Benchmark our full-time employees are eligible for additional benefits including:

• Medical, dental, and vision insurance
• Short-term and long-term disability
• 401(k) and Roth 401(k) plans with a Company match
• Company-provided life insurance
• 8 paid holidays and an additional floating holiday
• AND MORE!