Loan Officer Assistant

West Capital Lending; Phoenix (AZ); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Collaborative environment

Competitive compensation

Career growth

Modern tech stack

Job summary

West Capital Lending in Phoenix seeks a proactive Loan Officer Assistant to support a high-volume loan officer team from application through closing. You will gather and organize borrower documents, communicate with clients and partners, and help manage pipelines and disclosures.

Ideal candidates have mortgage/financial services experience, excellent organization, clear communication, and the ability to handle multiple files independently.

Qualifications

• Previous mortgage or financial services experience required (LOA, Processor, Jr. Processor, or similar).
• Strong organizational and time-management skills.
• Clear and professional communication skills (written and verbal).
• Ability to work independently and manage multiple files at once.
• Familiarity with mortgage documents, underwriting conditions, and lending guidelines is a plus.
• Experience with loan origination software (Encompass, Calyx, Arrive, etc.) is a plus.

Responsibilities

• Support Loan Officer throughout the loan origination process
• Collect, review, and organize borrower documentation (income, assets, credit, etc.)
• Communicate with borrowers, lenders, real estate agents, and internal team members
• Assist in managing pipelines, disclosures, and follow-up communication
• Maintain high standards of accuracy, compliance, and professionalism

Skills

Organization

Time management

Communication

Tools

Encompass

Calyx

Arrive

Job description

West Capital Lending is a fast-growing, high-performance mortgage brokerage dedicated to empowering loan officers with industry-leading support, technology, and access to top-tier lending solutions. We pride ourselves on delivering an exceptional client experience, transparent processes, and a culture built on collaboration, efficiency, and excellence.

We are seeking a Loan Officer Assistant who is proactive, detail-oriented, and committed to supporting a high-volume loan officer team. This role is essential to ensuring a smooth client experience from application through closing.

Key Responsibilities

• Support Loan Officer throughout the loan origination process


• Collect, review, and organize borrower documentation (income, assets, credit, etc.)


• Communicate with borrowers, lenders, real estate agents, and internal team members


• Assist in managing pipelines, disclosures, and follow-up communication


• Maintain high standards of accuracy, compliance, and professionalism

Qualifications

• Previous mortgage or financial services experience required (LOA, Processor, Jr. Processor, or similar)


• Strong organizational and time-management skills


• Clear and professional communication skills (written and verbal)


• Ability to work independently and manage multiple files at once


• Familiarity with mortgage documents, underwriting conditions, and lending guidelines is a plus


• Experience with loan origination software (Encompass, Calyx, Arrive, etc.) is a plus

What We Offer:

• Collaborative, supportive leadership and team environment


• Competitive compensation package (hourly + performance incentives)


• Opportunity for career growth within one of the top-performing divisions at West Capital Lending


• Modern systems and tech stack designed to make your job more efficient