Loan Officer Assistant

Empire Finest Group; Miami (FL); On-site; USD 40,000 - 58,000; Full time

Job summary

Empire Finest Group in Miami, FL is seeking a Loan Officer Assistant to keep loans moving from application to closing while delivering exceptional service alongside our Loan Officers. You’ll thrive if you are organized, detail-oriented, client-focused, and able to manage multiple tasks in a fast-paced mortgage environment, ensuring accurate, compliant files and proactive communication.

Join a growing mortgage brokerage that values teamwork, clear processes, and meaningful impact on clients’

Qualifications

• Dependable and detail-oriented with a focus on accuracy.
• Customer service orientation and teamwork.
• Ability to handle multiple priorities in a fast-paced environment.
• Experience in mortgage lending, banking, finance, real estate, or related operations.

Responsibilities

• Keep files on track by updating CRM tasks and ensuring loans stay organized and on schedule.
• Follow up with borrowers, real estate agents, and partners to gather required documentation.
• Proactively monitor loan milestones and provide timely updates to all stakeholders.
• Identify and escalate issues with complete documentation and clear communication.
• Maintain accurate, compliant, and audit-ready loan files.
• Support loan officers to create a smooth, stress-free process for clients and the team.

Skills

Organized

Detail-oriented

Client-focused

Team support

Accountability

Mortgage lending experience

Tools

CRM software

Job description

Position Overview

Help create an exceptional mortgage experience.

Organized. Detail-Driven. Client-Obsessed.

Are you highly organized, detail-oriented, and passionate about helping people? Do you enjoy keeping projects on track, staying one step ahead, and supporting a team that's making a real impact? If that sounds like you, we'd love to meet you.

Empire Finest Group is a growing mortgage brokerage dedicated to helping clients secure the right residential and commercial financing with confidence. Our reputation is built on responsive service, clear communication, and a seamless lending experience — and we're looking for someone who shares those values.

WHAT YOU'LL BE DOING

As our Loan Officer Assistant, you'll play an essential role in keeping every loan moving efficiently from application to closing. Working alongside our Loan Officers, you'll help ensure clients receive outstanding service every step of the way.

• Keep files on track. Manage and update CRM tasks so every loan stays organized and on schedule.


• Chase the details. Follow up with borrowers, real estate agents, and partners to collect required documentation.


• Communicate proactively. Monitor loan milestones and deliver timely updates to everyone involved.


• Stay ahead of problems. Identify and elevate issues quickly, with complete documentation and clear communication.


• Protect the file. Maintain accurate, compliant, and audit-ready loan files.


• Elevate the experience. Help create a smooth, stress-free process for both clients and the lending team.

WE'RE LOOKING FOR SOMEONE WHO

• Is dependable, organized, and pays close attention to detail.


• Enjoys supporting teammates and delivering exceptional customer service.


• Thrives in a structured, fast-paced environment with multiple priorities.


• Takes pride in accuracy, accountability, and follow-through.


• Brings experience in mortgage lending, banking, finance, real estate, or a similar operations-focused role.

WHY JOIN EMPIRE FINEST GROUP

• A collaborative, supportive team that values your contributions.


• Clear processes and efficient systems designed for success.


• Meaningful impact — help clients achieve their homeownership and investment goals.


• Real career growth with a rapidly expanding company that invests in its people.


• A culture where professionalism, teamwork, and personal growth are encouraged every day.

HOW WE WORK

We lead with people first, do what we say, push to be better every day, act with integrity, and win as one team. If that's how you're wired, you'll fit right in.

THE DETAILS

• Location: Miami, FL


• Schedule: Full-time


• Team: Works alongside EFG Loan Officers and operations