Mortgage Ops Assistant: Detail-Oriented, Client-Focused

Empire Finest Group; Miami (FL); On-site; USD 40,000 - 58,000; Full time

Job summary

Empire Finest Group in Miami, FL is seeking a Loan Officer Assistant to keep loans moving from application to closing while delivering exceptional service alongside our Loan Officers. You’ll thrive if you are organized, detail-oriented, client-focused, and able to manage multiple tasks in a fast-paced mortgage environment, ensuring accurate, compliant files and proactive communication.

Join a growing mortgage brokerage that values teamwork, clear processes, and meaningful impact on clients’

Qualifications

• Dependable and detail-oriented with a focus on accuracy.
• Customer service orientation and teamwork.
• Ability to handle multiple priorities in a fast-paced environment.
• Experience in mortgage lending, banking, finance, real estate, or related operations.

Responsibilities

• Keep files on track by updating CRM tasks and ensuring loans stay organized and on schedule.
• Follow up with borrowers, real estate agents, and partners to gather required documentation.
• Proactively monitor loan milestones and provide timely updates to all stakeholders.
• Identify and escalate issues with complete documentation and clear communication.
• Maintain accurate, compliant, and audit-ready loan files.
• Support loan officers to create a smooth, stress-free process for clients and the team.

Skills

Organized

Detail-oriented

Client-focused

Team support

Accountability

Mortgage lending experience

Tools

CRM software

Job description

Empire Finest Group in Miami, FL is seeking a Loan Officer Assistant to keep loans moving from application to closing while delivering exceptional service alongside our Loan Officers. You’ll thrive if you are organized, detail-oriented, client-focused, and able to manage multiple tasks in a fast-paced mortgage environment, ensuring accurate, compliant files and proactive communication.

Join a growing mortgage brokerage that values teamwork, clear processes, and meaningful impact on clients’