Loan Officer Assistant

E Mortgage Capital, Inc. NMLS# 1416824; California (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

E Mortgage Capital, Inc. is seeking a Loan Officer Assistant to support loan officers remotely in a full-time capacity. This role involves gathering borrower documents, updating loan applications in the LOS, and tracking files through processing and underwriting.

You will communicate with borrowers and partners, prepare disclosures, schedule appointments, and maintain detailed records in line with company policies and regulatory requirements.

Qualifications

• Experience supporting Loan Officers and familiarity with loan origination workflows.
• Knowledge of the mortgage industry, including loan products and compliance awareness.
• Strong customer service skills, with the ability to provide clear, empathetic, and professional support to borrowers and partners.
• Understanding of underwriting fundamentals and the ability to organize and present documentation needed for credit and income review.
• Effective verbal and written communication skills, including the ability to explain next steps and respond promptly to inquiries.
• High attention to detail, strong organizational skills, and the ability to manage multiple files and deadlines in a remote environment.
• Comfort with mortgage software, CRM tools, and general office applications (e.g., LOS platforms, Microsoft Office or Google Workspace).
• Prior experience in mortgage, banking, or financial services is preferred; a high school diploma or equivalent is required, and additional education in finance, business, or related fields is beneficial.

Responsibilities

• Gather, organize, and review borrower documentation.
• Input and update loan applications in the LOS.
• Track files through processing and underwriting.
• Communicate with borrowers, Loan Officers, processors, and underwriters.
• Prepare basic disclosures, schedule appointments, and follow up on outstanding conditions.
• Maintain detailed records in accordance with company policies and regulatory requirements.

Skills

Experience supporting Loan Officers

Mortgage industry knowledge

Customer service skills

Underwriting fundamentals

Verbal and written communication

Detail orientation and organization

Mortgage software & CRM familiarity

Finance/business education beneficial

Education

High School Diploma or equivalent

Finance/Business education beneficial

Tools

LOS platforms

CRM tools

Microsoft Office

Google Workspace

Job description

Company Description

E Mortgage Capital, Inc. NMLS# 1416824 is a mortgage brokerage dedicated to making home financing a clear, supportive, and confidence-building experience. The team focuses on purpose-driven service, emphasizing that “mortgages are what we do, not who we are,” and prioritizes long-term relationships over high-pressure sales. As advocates of the “Brokers Are Better” philosophy, the company offers borrowers more options, competitive rates, and personalized guidance. E Mortgage Capital is committed to equal housing opportunity and operates with regulatory compliance, including DRE #01986350 and oversight from state agencies such as the Texas Department of Savings and Mortgage Lending.

Role Description

The Loan Officer Assistant is a full-time remote role that supports Loan Officers throughout the mortgage process. This role includes gathering, organizing, and reviewing borrower documentation, inputting and updating loan applications in the loan origination system, and tracking files through processing and underwriting. The assistant communicates with borrowers, Loan Officers, processors, and underwriters to ensure accurate information, timely responses, and a smooth loan experience. Additional responsibilities include preparing basic disclosures, scheduling appointments, following up on outstanding conditions, and maintaining detailed records in accordance with company policies and regulatory requirements.

Qualifications

• Experience supporting Loan Officers and familiarity with loan origination workflows.
• Knowledge of the mortgage industry, including loan products, basic lending guidelines, and compliance awareness.
• Strong customer service skills, with the ability to provide clear, empathetic, and professional support to borrowers and partners.
• Understanding of underwriting fundamentals and the ability to organize and present documentation needed for credit and income review.
• Effective verbal and written communication skills, including the ability to explain next steps and respond promptly to inquiries.
• High attention to detail, strong organizational skills, and the ability to manage multiple files and deadlines in a remote environment.
• Comfort with mortgage software, CRM tools, and general office applications (e.g., LOS platforms, Microsoft Office or Google Workspace).
• Prior experience in mortgage, banking, or financial services is preferred; a high school diploma or equivalent is required, and additional education in finance, business, or related fields is beneficial.