Loan Financing Advisor — Growth, Rewards & Impact

Jobtome; Joliet (IL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health and wellbeing options including

Up to 4% matching 401(k)

Employee Stock Purchase Plan (10% buy)

Tuition reimbursement

Paid time off (15 days vacation)

Paid sick leave as per local ordinance

11 Paid holidays (4 floating)

Paid volunteer time (3 days/year)

Job summary

OneMain is seeking Loan Sales Specialists to help customers access financing options for various expenses. The role emphasizes customer empathy, fast service, and achieving individual and branch goals in a competitive environment.

You'll engage customers through multiple channels, manage loan lifecycles including collections, and have opportunities for professional development and advancement within a supportive team.

Qualifications

• High School Diploma or GED required.
• Preferred: Sales, Collections or Customer Service experience.
• Bilingual - Spanish preferred.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options.

Skills

Sales experience

Customer service

Bilingual Spanish

Education

High School Diploma or GED

Job description

OneMain is seeking Loan Sales Specialists to help customers access financing options for various expenses. The role emphasizes customer empathy, fast service, and achieving individual and branch goals in a competitive environment.

You'll engage customers through multiple channels, manage loan lifecycles including collections, and have opportunities for professional development and advancement within a supportive team.