Loan Document Specialist

Citizens First Bank; Wisconsin; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive wage

Year-end bonuses

Discretionary profit share CD topline

401k with employer contributions

Comprehensive benefits package

Community involvement and volunteering

Team events and training

Job summary

Citizens First Bank, a local community bank, seeks a Loan Document Specialist to work full-time at our Viroqua branch. You will review loan files for compliance, prepare and file documentation, and assist customers while supporting the lending team across the region.

The role emphasizes accuracy, regulatory awareness, and cross-training to ensure smooth loan processing. A strong customer-focused approach is essential.

Qualifications

• Minimum 1 year of accounting, customer service, and/or administrative support experience.
• Strong communication skills and ability to maintain confidentiality.
• Ability to review and verify loan documentation and data accuracy.

Responsibilities

• Review loan files for compliance with bank policies, procedures and regulations.
• Coordinate with customers and lending team to obtain missing documentation.
• Verify accuracy of data used in loan documentation and note policy exceptions.
• Prepare files for imaging and maintain loan documentation for all loan types.
• Generate and review document exception reports and follow up on items.
• Conduct due diligence and compliance searches on borrowers and collateral.
• Verify loan fees and ensure payments to third parties are processed.
• Move loan documentation in imaging to correct files.
• Process and type denied loan notices and small claims filings.
• Assist customers with loan payments and answer questions from internal and external customers.
• Maintain tracking of data sources and documents.
• Stay informed on current bank policy and regulatory requirements.
• Cross-train teammates for back-up support.

Skills

Oral/Written communication

Confidentiality

Problem solving

Education

High school diploma or GED

Job description

Description

Citizens First Bank is now seeking a Loan Document Specialist to work full-time from our Viroqua branch! Citizens First Bank is a family-owned community bank with roots dating back to 1969. We are proud of our role in helping people and businesses grow and thrive in Viroqua, Sparta, Trempealeau, Viola, Centerville, and Holmen.

Citizens First Bank supports local community organizations and non-profits and our employees take part in community events and volunteer to help improve the lives of others. At Citizens First Bank, our strength is in our people. We believe our employees’ experiences, backgrounds, and lives contribute to their roles and our communities.

POSITION SUMMARY

Provides a variety of loan support duties, primarily reviewing loan files for compliance with Bank policies, procedures, and regulations. Assists in providing efficient, effective, accurate, and professional services to internal team members, and customers as required. Responds to inquiries and problem solves loan related issues.

PRIMARY ACCOUNTABILITIES AND RESPONSIBILITIES

1. 1. Reviews documentation to ensure appropriate lending approvals were received. Ensures compliance requirement are satisfied, approval conditions were met, collateral is collected with evidence of insurance when applicable, and documentation is properly executed after loan closing and funding. Coordinates the contacting of customers to obtain missing documentation with lending team.
2. 2. Verifies accuracy of data used for the completion of loan documentation. Notes exceptions to loan policy.
3. 3. Prepares files for imaging, reviews and maintains loan documentation and account information for all types of loans. Processes weekly information and documentation received from the Branch locations.
4. 4. Generates and reviews document exception reports and provides to appropriate parties. Following up on those items that need to be investigated.
5. 5. Completes due diligence and compliance related searches on borrowers and collateral.
6. 6. Ensures appropriate loan fees were assessed and payments to third parties are processed.
7. 7. Verifies and moves loan documentation in imaging to appropriate files.
8. 8. Process and typing of denied loan notices, and small claims court filings.
9. 9. Provides customer service by assisting customers regarding loan payments, and answers questions from internal and external customers, and troubleshoots issues.
10. 10. Keeps track of received data and source documents.
11. 11. Remains highly informed on current Bank policy and related rules and regulations.
12. 12. Cross trains other team members for back-up support as needed.
13. 13. Other duties as assigned.

QUALIFICATIONS:

Education

• High school diploma or general education degree (GED)

Experience

• A minimum of 1 year of accounting, customer services, and/or administrative support experience

Other Skills and Abilities

• Oral/Written communication skills
• Maintain confidentiality of customer information
• Problem-solving and decision-making skills

PERFORMANCE MEASURES:

• Quality, accuracy, and volume of loans
• Reliability, friendliness, thoroughness and timeliness of response to inquiries
• Adherence to Bank policy and Federal and State Regulatory requirements
• Participation in training and appropriate professional developments
• Appropriate attendance record and punctuality
• Professional work place appearance and conduct
• Meets or exceeds annual goals as pre-established by supervisor that are aligned with the strategic plan

PERKS OF WORKING WITH US:

• Competitive wage
• Year-end bonuses
• Discretionary profit share CD contribution
• 3% safe harbor contribution to 401k
• Fully comprehensive benefits package
• Family-oriented culture and teams
• Community involvement and Volunteer PTO
• Bank-sponsored get-togethers outside of work
• All-staff training and celebration days
• And so much more!