Consumer Loan Collector 1

Community Bank, N.A.; Town of Canton (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

11 paid holidays

Paid vacation

Medical insurance

Vision insurance

Dental insurance

401K with generous match

Pension

Tuition reimbursement

Banking discounts

Job summary

Community Bank, N.A. is seeking a Collections professional to manage delinquent loan accounts under supervision. You will interact with staff across departments and branches to provide quality service, resolve issues, and meet goals.

Responsibilities include prioritizing accounts, communicating status and payment history, securing arrangements, and following policies and controls. The role offers competitive compensation and extensive benefits.

Qualifications

• High school diploma or equivalent required.
• All applicants must be 18 years of age or older.
• Two years collection/banking or related background preferred.
• Excellent customer service and communication skills are necessary.
• Strong attention to detail and ability to work under pressure.

Responsibilities

• Maintain knowledge of laws and internal controls and complete training timely.
• Prioritize delinquent accounts and determine contact method.
• Discuss account status, payment history, causes of delinquency and solutions.
• Secure payments or set up payment arrangements and document activity.
• Coordinate with branches to research and resolve accounts.
• Handle calls from the queue and assist customers as appropriate.
• Review payments and waive late charges when warranted.

Skills

Attention to detail

Multitasking

Microsoft Word

Excel

Customer service

Communication skills

Education

High school diploma or equivalent

18 years of age or older

Tools

Microsoft Word

Excel

Job description

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Responsibilities

This position is responsible for collecting delinquent loan accounts following standard policies and procedure while working under general supervision. Collector interacts with employees within Collections and other departments, as well as, branches to provide quality service, solve problems, and achieve goals.

Essential Responsibilities

• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion.
• Prioritize delinquent accounts and determine the most efficient contact method. Discuss account with customers, communicate account status, payment history, cause of delinquency and possible solutions to customers concisely and accurately to resolve delinquency.
• Identify and send appropriate written correspondence, generate form letters verifying accuracy of details, mail and note customer accounts.
• Secure payment or set up payment arrangements, as necessary. Investigate and follow through on promised payments. Process phone payments for delinquent customers using available technology.
• Review payment histories to ensure payments are correctly posted and generate PC forms to correct errors as needed.
• Assist customers with credit disputes and information changes to account information.
• Perform research when appropriate within the delinquency cycle to locate valid phone numbers/addresses for customers.
• Coordinate with branches to research and resolve customer accounts.
• Handle incoming calls from the call queue and assist customers as appropriate.
• Review and waive late charges on installment loans as needed.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.

Ancillary Duties

• As an integral member of the Collections Department, this position is also responsible to provide assistance wherever necessary to help the Collections Department and the Bank in achieving their annual goals.

Education, Training and Requirements

• High school diploma or equivalent required.
• All applicants must be 18 years of age or older.

Skills

• Strong attention to detail, ability to multi-task and work under pressure in a time sensitive environment.
• Strong typing and computer skills specifically with Microsoft Word and Excel required.
• Excellent customer service and communication skills and moderate writing skills are necessary.

Experience

• Two (2) years collection/banking or related business background preferred.

Other Job Information

Hours: 40 hours/week

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an affirmative action, equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.

Minimum USD $18.25/Hr.

Maximum USD $24.71/Hr.