Loan Collector - Midvale, UT (In Office)

Zions Credit Corp; Midvale (UT); Presencial; USD 23 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental & Vision Insurance

Life & Disability Insurance

Tuition Reimbursement

401(k) with company match

Paid Time Off & Holidays

Health Savings Account

Resumo da oferta

Zions Bank in Midvale, UT is hiring an in-office Loan Collector to contact customers about delinquencies, update accounts, and negotiate repayment plans. The role requires clear communication, regulatory awareness, and accurate data entry.

Training and benefits start day one, with a schedule offering weekday or weekend shifts to cover timely collections. The position offers up to $20 per hour depending on experience, with an emphasis on compliant debt collection practices and professional

Qualificações

• Requires High School diploma or equivalent and some experience in collections, customer service, preferably in banking or finance or other directly years related experience.
• Basic knowledge of consumer and small business loans, credit cards, overdrafts and collection processes.
• Must have excellent customer service skills.
• Solid verbal communication skills, effective telephone techniques and the ability to be firm, direct, and concise, while maintaining a professional manner at all times.
• Ability and skills to effectively deal with borrowers, attorneys, and third parties while remaining professional at all times to cure a past due account.
• Solid follow-up and negotiation skills.
• Ability to work independently, prioritize and organize work.
• Basic knowledge of regulatory requirements.
• Solid math, reading and writing competencies, reasoning and PC skills (i.e. excel, word, etc).

Responsabilidades

• Contacts customers via telephone to inform them of delinquency, to determine reason(s) for it, and to obtain commitment to pay, negotiate payment in full or payment arrangements.
• Updates customers’ accounts on a computer system.
• Adheres to established guidelines when determining appropriate collection remedy.
• Develops and works through repayment schedules with various alternatives, in addition to explaining consequences of delinquency, to customer in the attempt of obtaining payments.
• Perform skip tracing and due diligence functions to ensure compliance of all Federal Regulations.
• Adheres to the Fair Debt Collection Practices Act as well as all bankruptcy laws both state and federal.
• May also be considered a field collection job.
• Other duties as assigned.

Conhecimentos

Customer service

Verbal communication

Negotiation

Independent work

Regulatory knowledge

Formação académica

High School diploma or equivalent

Ferramentas

Excel

Word

PC skills

Descrição da oferta de emprego

Loan Collector - Midvale, UT (In Office)

Zions Bancorporation is now accepting resumes for our Loan Collector position located in at our new Technology Campus located at 7860 South Bingham Junction Blvd, Midvale, UT 84047. This position is in office. The salary for this role is up to $20.00 per hour depending on experience. The ideal candidate for this position will have the skills and experience necessary to meet the following job responsibilities:

• Contacts customers via telephone to inform them of delinquency, to determine reason(s) for it, and to obtain commitment to pay, negotiate payment in full or payment arrangements.
• Updates customers’ accounts on a computer system.
• Adheres to established guidelines when determining appropriate collection remedy.
• Develops and works through repayment schedules with various alternatives, in addition to explaining consequences of delinquency, to customer in the attempt of obtaining payments.
• Perform skip tracing and due diligence functions to ensure compliance of all Federal Regulations.
• Adheres to the Fair Debt Collection Practices Act as well as all bankruptcy laws both state and federal.
• May also be considered a field collection job.
• Other duties as assigned.

Schedule will be either Monday to Friday or Tuesday to Saturday 9:30-6:00 pm

Qualifications:

• Requires High School diploma or equivalent and some experience in collections, customer service, preferably in banking or finance or other directly years related experience.
• Basic knowledge of consumer and small business loans, credit cards, overdrafts and collection processes.
• Must have excellent customer service skills.
• Solid verbal communication skills, effective telephone techniques and the ability to be firm, direct, and concise, while maintaining a professional manner at all times.
• Ability and skills to effectively deal with borrowers, attorneys, and third parties while remaining professional at all times to cure a past due account.
• Solid follow-up and negotiation skills.
• Ability to work independently, prioritize and organize work.
• Basic knowledge of regulatory requirements.
• Solid math, reading and writing competencies, reasoning and PC skills (i.e. excel, word, etc).

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products

This position will be open until filled.

All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations.

Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law.

It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.

Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site. You can request reasonable accommodations by contacting us at [e-mail] or 801/844-7618. Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.

Zions Bank a division of Zions Bancorporation, N.A. Member FDIC