Loan Advisor

Texans Credit Union; Richardson (TX); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Hybrid work after training

Job summary

Texans Credit Union in the Dallas metro area is seeking a Loan Advisor to provide product solutions and close loans while delivering exceptional member service. You’ll manage the loan process as the main contact, building rapport and guiding members from application to funding in a fast-paced environment.

The role offers a hybrid schedule after a 90-day training period, with opportunities to grow within a member-owned financial institution that emphasizes service, compliance, and cross-sell of

Qualifications

• Minimum 1-year consumer lending experience.
• Experience in high-volume sales and service environments.
• Understanding of credit analysis and lending policies.

Responsibilities

• Conduct loan interviews and identify member needs to offer solutions.
• Complete and submit loan applications per policy and regulatory requirements.
• Cross-sell ancillary products while meeting penetration goals.
• Maintain a loan pipeline and communicate with stakeholders to ensure timely decisions.
• Provide excellent member service and support to resolve inquiries.

Skills

Sales excellence

Consumer lending knowledge

Negotiation

Communication

Multitasking

Team player

CRM systems

Education

High-school diploma or equivalent

Tools

Temenos

Synapsis CRM

Microsoft Office

Job description

DescriptionWe’re Texans Credit Union. We are a $2.4 billion financial institution making our members’ financial dreams come true for 70 years. We are member-owned and operated in the Dallas metro area and are looking for people to join our team who love a challenge and enjoy helping others to truly make a difference!

Job Type
Full-time
Description We’re Texans Credit Union. We are a $2.4 billion financial institution making our members’ financial dreams come true for 70 years. We are member-owned and operated in the Dallas metro area and are looking for people to join our team who love a challenge and enjoy helping others to truly make a difference!
Texans Credit Union has an outstanding opportunity for a Loan Advisor who can provide product solutions and close sales while maintaining a high level of member service and urgency.
Position Purpose and Objectives The Loan Advisor (LA) position in the centralized sales team serves as a phone liaison and sales expert with our members by being the main point of contact throughout their entire loan process. LA’s can quickly build rapport with members to discover their current and unmet needs. They use this knowledge to offer product solutions and close sales while maintaining a high level of member service and urgency. LA’s consistently multi-task, communicate effectively through written and verbal communication and exceed their goals and objectives.
This position is eligible for a hybrid schedule after a 90-day training and probationary period.
Major Duties And Essential Functions

• Conduct comprehensive loan interviews to understand members’ full financial profiles, identify current and future needs, and provide personalized solutions.
• Accurately complete, document, and submit loan applications in compliance with credit union policies and regulatory requirements.
• Analyze credit reports to recommend appropriate products, educate members on improving creditworthiness, and identify opportunities to cross-sell additional products and services.
• Present and sell ancillary products (GAP, extended warranty, payment protection, etc.) while meeting or exceeding penetration goals.
• Maintain and actively manage a loan pipeline to meet established service level agreements, ensuring a strong approval-to-funding ratio.
• Communicate proactively with members, underwriters, processors, and internal partners to ensure timely loan decisions and closings.
• Execute outbound calling strategies, including targeted campaigns and follow‑up activities, to generate new business and deepen relationships.
• Demonstrate expertise in credit union systems, including application platforms, CRM tools, and member communication channels.
• Document all interactions and loan decisions thoroughly and accurately, providing recommendations to assist in underwriting.
• Provide exceptional member service by promptly responding to inquiries, resolving issues, and directing members to appropriate resources.
• Collaborate with teammates in a hybrid/remote environment to achieve individual and team performance goals.
• Participate in sales contests, campaigns, and initiatives to drive loan growth and product adoption.
• Maintain up‑to‑date knowledge of lending policies, procedures, and compliance requirements, including BSA/AML regulations.
• Provide support to the general phone queue or other service channels as needed.
• Perform other related duties as assigned.

Positions directly supervised: None
Grade 7
RequirementsSpecific knowledge, skills, and abilities required for this position:

• Proven ability to exceed sales and lending goals in a high‑volume environment.
• Strong understanding of consumer lending practices, credit analysis, and ancillary product offerings.
• Excellent consultative sales, negotiation, and objection-handling skills.
• Effective verbal, written, and digital communication abilities.
• Ability to manage multiple priorities, deadlines, and systems in a fast‑paced environment.
• Collaborative team player with strong interpersonal skills and a member‑first mindset.
• Proficiency in computer systems, including Temenos, CRM tool Synapsis, and Microsoft Office Suite.

EducationHigh‑school diploma or equivalent
ExperienceMinimum 1-year consumer lending experience.
Minimum 2 years Sales/Service experience in a Retail and/or Financial Institution environment.
Note: Candidates being considered for employment must successfully complete a credit check, background check and drug screen.