Loan Administrator

SmartBank; Columbus (GA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Paid time off (PTO)

SmartFlex Days

11 company holidays

Tuition reimbursement

Job summary

SmartBank in Georgia is seeking a diligent Loan Administrator to support lenders through the loan lifecycle, from application to closing, ensuring accurate documentation and regulatory compliance.

The role emphasizes client relationships, timely communication, and the ability to manage multiple tasks in a fast-paced environment, with strong attention to detail.

The position offers comprehensive benefits and an opportunity to contribute to a growing team.

Qualifications

• High School Diploma or equivalent required.
• Strong customer service and relationship-building skills.
• Excellent organizational and time-management abilities.
• Attention to detail and accuracy in documentation.
• Proficient in Word, Excel, and Outlook.
• Knowledge of lending operations or banking regulations preferred.

Responsibilities

• Support lenders throughout the loan lifecycle from application to closing.
• Meet with clients to gather information and discuss banking needs.
• Obtain and verify customer information including CIP, OFAC, and Red Flag.
• Prepare loan approval and closing documents; coordinate closings.
• Coordinate appraisals, title work, and insurance documents.
• Assist with disbursements and post-closing activities.
• Support HMDA reporting and regulatory compliance.

Skills

Exceptional customer service

Relationship-building

Organizational skills

Time management

Attention to detail

Verbal and written communication

MS Office proficiency

Independent worker

Lending operations knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Looking to join a Great Place to Work Employer and become a valued member of our growing team? At SmartBank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence.At SmartBank, our benefits package is designed to enhance your life. You'll enjoy medical, dental, vision, life, and disability insurance, as well as a 401(k) plan with a 4% employer match. Our generous paid time off (PTO), SmartFlex Days, and 11 Paid Company Holidays promote work-life balance. Engage in paid community involvement, enjoy company apparel, and access tuition reimbursement for your growth.About UsSmartBank is rooted in our core values: Acting with Integrity, Being Enthusiastic, Creating Positivity, Demonstrating Accountability, and Embracing Change. Our team lives and breathes these values to fulfill our core purpose: creating "WOW" experiences for our clients. For over 19 years, we've been delivering on this purpose in Tennessee, Alabama, and Florida, and we're continuously expanding our reach. Our team is empowered to care for our clients and actively participate in the communities we serve. At SmartBank, we prioritize individual needs, set high expectations, and celebrate achievements – that's the SmartBank way.Our Loan Administrator will be responsible for:SmartBank is seeking a detail-oriented and customer-focused Loan Administrator to support lenders throughout the loan lifecycle, from application and approval through closing and post-closing activities. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships with clients, and takes pride in ensuring loan documentation and compliance requirements are completed accurately and efficiently.As a Loan Administrator, you'll play a key role in delivering exceptional client service while supporting the growth of our lending portfolio and maintaining the highest standards of regulatory compliance.Major Duties and Responsibilities:Embodying SmartBank's Core Values and Core Purpose.Follow and embrace the SmartBank WayClient & Lending SupportPartner with lenders to coordinate all aspects of the loan process.Meet with clients to gather information, discuss banking needs, and assist with loan applications.Identify opportunities to introduce clients to additional SmartBank products and services.Obtain and verify customer information, including CIP, OFAC, Red Flag, and other regulatory requirements.Assist with daily client communication, including loan inquiries, NSF follow-ups, and letters of credit renewals.Loan Processing & ClosingPrepare loan approval documentation and assist with loan committee packages.Gather and review supporting documentation, including:Credit reportsFlood determinationsTitle opinions and title policiesInsurance documentationCoordinate appraisals and communicate with internal teams and third-party vendors.Review loan documentation prepared internally or by legal counsel.Schedule, coordinate, and attend loan closings as needed.Manage loan disbursements and finalize loan packages for booking.Portfolio Management & ComplianceAdminister a loan portfolio.Monitor and track outstanding documentation, exceptions, and post-closing requirements.Obtain updated financial information and insurance documentation for existing loans.Support HMDA reporting requirements and ensure data accuracy.Assist with participation loans by coordinating agreements, documentation, and funding activities.Prepare files for denied, withdrawn, or incomplete loan applications and coordinate adverse action processing.Ensure adherence to SmartBank policies and all applicable banking regulations, including the Bank Secrecy Act (BSA).Administrative & Team SupportAnswer, screen, and direct calls for assigned lenders.Assist with expense reporting, pipeline management, and sales reporting.Participate in community outreach and relationship-building events throughout the year.Perform additional duties as assigned.What We're Looking ForEducationHigh School Diploma or equivalent required.Experience & SkillsSuccessful candidates will demonstrate:Exceptional customer service and relationship-building skills.Strong organizational and time-management abilities.Ability to manage multiple priorities in a fast-paced environment.Strong attention to detail and commitment to accuracy.Excellent verbal and written communication skills.Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.Ability to work independently while collaborating effectively within a team.Knowledge of lending operations, loan documentation, and banking regulations is preferred.High degree of professionalism, integrity, and discretion when handling confidential information.Flexibility and adaptability in a changing environment.Consistent and reliable attendance.Physical RequirementsAbility to sit, stand, bend, and stoop regularly throughout the workday.Frequent use of hands, wrists, and fingers for computer and office-related tasks.Visual acuity sufficient to review documents and operate office equipment.Ability to communicate effectively in person and by telephone.Occasional travel may be required for training, meetings, or business-related events.Why SmartBank?At SmartBank, we're committed to our core values and creating exceptional experiences for our clients, associates, and communities. We believe in teamwork, service excellence, professional growth, and building meaningful relationships that make a difference.If you're looking for an opportunity to expand your banking career while working alongside experienced lending professionals, we'd love to hear from you.Work Location: In person