Loan Administrator

SmartBank; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

SmartBank is seeking a detail-oriented Loan Administrator to support lenders throughout the loan lifecycle, from application to closing and post-closing activities in Columbus, Ohio. You will build strong client relationships, verify information, ensure documentation accuracy, and help grow the lending portfolio while delivering exceptional service.

The role requires excellent organizational skills, keen attention to detail, and proficiency with Microsoft Office; a high school diploma or

Qualifications

• Exceptional customer service and relationship-building skills.

Responsibilities

• Coordinate all aspects of the loan process with lenders.
• Prepare documentation and assist with closings.
• Monitor post-closing requirements and HMDA data as needed.
• Assist with inquiries, pipeline management, and team support.

Skills

Customer service

Relationship-building

Organizational skills

Time management

Attention to detail

Communication skills

MS Office

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Looking to join a Great Place to Work Employer and become a valued member of our growing team? At SmartBank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence. At SmartBank, our benefits package is designed to enhance your life. You'll enjoy medical, dental, vision, life, and disability insurance, as well as a 401(k) plan with a 4% employer match. Our generous paid time off (PTO), SmartFlex Days, and 11 Paid Company Holidays promote work-life balance. Engage in paid community involvement, enjoy company apparel, and access tuition reimbursement for your growth.

About Us

SmartBank is rooted in our core values: Acting with Integrity, Being Enthusiastic, Creating Positivity, Demonstrating Accountability, and Embracing Change. Our team lives and breathes these values to fulfill our core purpose: creating "WOW" experiences for our clients. For over 19 years, we've been delivering on this purpose in Tennessee, Alabama, and Florida, and we're continuously expanding our reach. Our team is empowered to care for our clients and actively participate in the communities we serve. At SmartBank, we prioritize individual needs, set high expectations, and celebrate achievements – that's the SmartBank way.

Loan Administrator

SmartBank is seeking a detail-oriented and customer-focused Loan Administrator to support lenders throughout the loan lifecycle, from application and approval through closing and post-closing activities. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships with clients, and takes pride in ensuring loan documentation and compliance requirements are completed accurately and efficiently. As a Loan Administrator, you'll play a key role in delivering exceptional client service while supporting the growth of our lending portfolio and maintaining the highest standards of regulatory compliance.

Major Duties and Responsibilities

Embodying SmartBank's Core Values and Core Purpose. Follow and embrace the SmartBank Way

Client & Lending Support Partner with lenders to coordinate all aspects of the loan process. Meet with clients to gather information, discuss banking needs, and assist with loan applications. Identify opportunities to introduce clients to additional SmartBank products and services. Obtain and verify customer information, including CIP, OFAC, Red Flag, and other regulatory requirements. Assist with daily client communication, including loan inquiries, NSF follow-ups, and letters of credit renewals.

Loan Processing & Closing Prepare loan approval documentation and assist with loan committee packages. Gather and review supporting documentation, including: Credit reports Flood determinations Title opinions and title policies Insurance documentation Coordinate appraisals and communicate with internal teams and third-party vendors. Review loan documentation prepared internally or by legal counsel. Schedule, coordinate, and attend loan closings as needed. Manage loan disbursements and finalize loan packages for booking.

Portfolio Management & Compliance Administer a loan portfolio. Monitor and track outstanding documentation, exceptions, and post-closing requirements. Obtain updated financial information and insurance documentation for existing loans. Support HMDA reporting requirements and ensure data accuracy. Assist with participation loans by coordinating agreements, documentation, and funding activities. Prepare files for denied, withdrawn, or incomplete loan applications and coordinate adverse action processing. Ensure adherence to SmartBank policies and all applicable banking regulations, including the Bank Secrecy Act (BSA).

Administrative & Team Support Answer, screen, and direct calls for assigned lenders. Assist with expense reporting, pipeline management, and sales reporting. Participate in community outreach and relationship-building events throughout the year. Perform additional duties as assigned.

Education

High School Diploma or equivalent required.

Experience & Skills

Successful candidates will demonstrate: Exceptional customer service and relationship-building skills. Strong organizational and time-management abilities. Ability to manage multiple priorities in a fast-paced environment. Strong attention to detail and commitment to accuracy. Excellent verbal and written communication skills. Proficiency with Microsoft Office applications, including Word, Excel, and Outlook. Ability to work independently while collaborating effectively within a team. Knowledge of lending operations, loan documentation, and banking regulations is preferred. High degree of professionalism, integrity, and discretion when handling confidential information. Flexibility and adaptability in a changing environment. Consistent and reliable attendance.

Physical Requirements

Ability to sit, stand, bend, and stoop regularly throughout the workday. Frequent use of hands, wrists, and fingers for computer and office-related tasks. Visual acuity sufficient to review documents and operate office equipment. Ability to communicate effectively in person and by telephone. Occasional travel may be required for training, meetings, or business-related events.

Why SmartBank?

At SmartBank, we're committed to our core values and creating exceptional experiences for our clients, associates, and communities. We believe in teamwork, service excellence, professional growth, and building meaningful relationships that make a difference. With a strong foundation and a growing footprint, SmartBank delivers high‑touch banking solutions to commercial businesses and consumers across the Southeast. Headquartered in Knoxville, Tennessee, SmartBank operates as a subsidiary of SmartFinancial, Inc. (NYSE: SMBK), a financial holding company with assets exceeding $5 billion. At the heart of SmartBank's success is a commitment to creating ‘WOW’ experiences—for both clients and team members. This people‑first culture has earned national recognition, including placement on FORTUNE’s 2025 Top 100 Best Workplaces list and Great Place To Work® certification, reinforcing SmartBank as an employer of choice in the markets we serve. Drawing on decades of collective banking experience, SmartBank’s leadership has embedded “Smart” business practices throughout the organization, including rigorous credit underwriting, holistic relationship management, and a focus on attracting and retaining top-tier talent. Guided by these principles, SmartBank has grown into a respected, high‑performing financial institution trusted by the communities it serves.