Bank Teller/Financial Services Representative

SmartBank; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive base salary plus bonuses

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Volunteer time

Job summary

SmartBank is hiring a Teller/Client Service associate in Knoxville, TN. You will greet clients, handle deposits and withdrawals, and process payments while maintaining confidentiality and accuracy.

You’ll assist with daily branch operations, balance cash drawers, and promote SmartBank products to deliver WOW experiences to customers. The role requires strong math and communication skills, attention to detail, and the ability to work with a team in a community-focused environment.

Qualifications

• High school diploma required; associate degree preferred.
• At least one year of banking experience is preferred.
• Excellent customer service and communication skills required.
• Cash handling experience and math skills are essential.

Responsibilities

• Greet and assist clients, directing them to the right personnel.
• Handle deposits, withdrawals, and payments accurately.
• Explain products and services to clients with confidentiality.
• Support opening/closing procedures and branch operations.
• Maintain cash drawer balance and comply with policies.

Skills

Customer service

Cash handling

Windows proficiency

Math skills

Written and oral communication

Detail oriented

Team player

Education

High school diploma

Associate degree (preferred)

Tools

Microsoft Windows

Job description

Looking to join a Great Place to Work Employer and become a valued member of our growing team? At SmartBank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence.About UsSmartBank is rooted in our core values: Acting with Integrity, Being Enthusiastic, Creating Positivity, Demonstrating Accountability, and Embracing Change. Our team lives and breathes these values to fulfill our core purpose: creating "WOW" experiences for our clients.For more than 19 years, SmartBank has been serving communities across Tennessee, Alabama, and Florida, building meaningful relationships through exceptional service and innovative banking solutions. We empower our associates to make a difference for our clients, support one another, and actively engage in the communities we serve. That's the SmartBank way.Major Duties and Responsibilities:Core Values & Culture Commitment:Upholds SmartBank Core Values and Core Purpose.Adheres to and embraces the SmartBank Way by Acting Smart, Looking Smart and Being Smart.Client Experience & Relationship Support:Create a WOW experience by greeting and acknowledging clients warmly and promptly, directing them to proper branch personnel or department.Assist clients in person or on the telephone with questions or concerns, and if needed direct them to the appropriate branch personnel or department.Possess thorough knowledge of all SmartBank products and services.Always maintain client confidentiality.Operational & Transactional Duties:Assist in the opening/closing procedures of the branch to accommodate dual control.Process deposit/withdrawal transactions facilitate sale of cashier’s checks and other inventory items with accuracy following proper Bank policies and procedures.Process payments for SmartBank loans, local utilities, and other services following proper guidelines and procedures.Process client account maintenance requests (i.e., Change of address, stop payments, etc.) in a timely manner.Assist with ATM balancing.Protect SmartBank’s financial interest by controlling and balancing assigned cash drawer and negotiable items received/disbursed. Maintains an acceptable balancing record per established standards.Take responsibility for achieving objectives, and is accountable for his/her results, actions and decisions.Compliance & Risk Management:Adhere to SmartBank’s established polices and complies with all applicable federal, state, and local banking and industry related laws and regulations. This includes and is not limited to, the Bank Secrecy Act, Anti-Money Laundering, and bank security policies and procedures.Complete required paperwork when applicable to report any discrepancies or suspicious activity to the Assistant Financial Center Manager, Financial Center Manager or Security Officer.Perform other duties as assigned.Position Requirements and Qualifications:Education & Experience:High school diploma required. Associates degree preferred. Minimum one year of banking experience preferred. Sales experience preferred.Training Requirements (licenses, programs, or certificates):NoneKnowledge, Skills, and Abilities:Excellent customer service skills.One- year of banking experience preferred.Ability to apply knowledge and sound judgment in decision-making using established guidelines.Cash handling experience.Thorough knowledge of various Teller Drawer equipment (PODs, Recyclers, traditional cash drawer, etc.) preferred.Proficient level of computer competency including Microsoft Windows (Word, Excel, Outlook), typing and ten-key proficient preferred.Strong math skills.Strong written and oral communication skills.Detail oriented and ability to function in a team environment.Demonstrates ability to maintain a positive attitude.High level of integrity.Able to maintain regular and predictable attendance.Willing to accept new ideas and methods and be agreeable to change.Work Conditions:Able to routinely stand, sit, bend and stoop.Occasionally lift or carry loads up to 40 pounds.Ability to stand for long periods of time as needed.Frequently and regularly required movements using wrists, hands, and/or fingers.Average, ordinary, visual acuity necessary to prepare and inspect documents or products and operate machinery.Ability to hear average or normal conversations and receive ordinary information.May be required to travel to various branch locations.Must be available to work the required schedule of the branch office to include Saturdays.May be required to travel to training sessions or meetings.Why Join SmartBank?We believe in taking care of our people so they can take care of our clients.Benefits & Perks Include:Competitive base salary + performance incentivesComprehensive health, dental, and vision insurance401(k) with company matchPaid time off, holidays, and volunteer timeCareer growth and leadership development opportunitiesA values-driven, people-first cultureOpportunities to make a meaningful impact in your local communityApply TodayIf you're passionate about helping people, enjoy solving problems, and want to be part of a team committed to delivering exceptional client experiences, we encourage you to apply. Join SmartBank and help us create "WOW" experiences for every client, every day.