Investment Officer

Manulife/John Hancock; San Francisco (CA); Hybrid; USD 129,000 - 223,000; Full time

Job summary

Manulife/John Hancock in San Francisco seeks an Investment Officer to originate, underwrite, and manage commercial mortgage investments within defined risk and return parameters. You’ll lead sourcing, structuring, and closing deals while supporting portfolio management and annual reviews.

The role requires 5+ years in commercial mortgage lending, strong knowledge of underwriting and loan documentation, and the ability to coordinate across offices.

Qualifications

• Minimum 5 years of commercial mortgage loan experience with a background in origination, portfolio, and asset management.
• Bachelor’s degree is required; an advanced degree is preferred in business, finance, economics, commercial real estate, or related field.
• Strong knowledge of mortgage lending, including documentation, credit standards, and underwriting principles.

Responsibilities

• Originate, analyze, negotiate, underwrite, and close commercial mortgage investments that meet established yield and portfolio objectives.
• This includes market analysis, collateral appraisal, underwriting, and structuring.
• Marketing and placement of commercial mortgage loans with borrowers, correspondents, and brokers
• Present and recommend targeted loan opportunities for approval to Credit Team and senior management.
• Conduct annual loan reviews with financial, market and security analysis, to update the credit rating for each mortgage in our portfolio.
• Collaborate with Branch staff, key partners across offices (including Boston and Toronto home offices) as well as Loan Administration and Collateral Review Teams on mortgage loans in the portfolio, as directed by the regional AVP.
• Structure transactions, negotiate loan terms, and develop pricing strategies consistent with Company standards.
• Support mortgage portfolio administration, including:
• Monitoring and addressing problem loans (arrears, restructurings/workouts)
• Coordinating with Collateral Review and legal teams
• Conducting annual property inspections
• Renewing and retaining high-quality performing loans
• Engage with the Closing Team to facilitate loan closings and with the Post-Closing Team to address borrower requests during the life of loans

Skills

origination

portfolio management

asset management

mortgage lending

documentation

credit standards

underwriting

deal sourcing

marketing

relationship management

due diligence coordination

financial statement analysis

financial modeling

real estate law

lease structures

macroeconomy

AI concepts

Education

Bachelor’s degree

Advanced degree in business, finance, economics, commercial real estate, or related field preferred

Job description

Reporting to the AVP, the Investment Officer is responsible for the origination and management of profitable commercial mortgage loan investments within the Company’s established risk and return parameters. This role involves marketing mortgage products to source high-quality lending opportunities with yields aligned to underlying liabilities.

The Investment Officer leads the full transaction lifecycle, including sourcing, structuring, underwriting, and recommending investments for approval, while also supporting portfolio management activities to protect asset quality and minimize losses. Additional responsibilities include portfolio oversight, annual loan reviews, and collaboration with internal teams on loan administration and problem resolution.

Responsibilities

• Originate, analyze, negotiate, underwrite, and close commercial mortgage investments that meet established yield and portfolio objectives.
• This includes market analysis, collateral appraisal, underwriting, and structuring.
• Marketing and placement of commercial mortgage loans with borrowers, correspondents, and brokers
• Present and recommend targeted loan opportunities for approval to Credit Team and senior management.
• Conduct annual loan reviews with financial, market and security analysis, to update the credit rating for each mortgage in our portfolio.
• Collaborate with Branch staff, key partners across offices (including Boston and Toronto home offices) as well as Loan Administration and Collateral Review Teams on mortgage loans in the portfolio, as directed by the regional AVP.
• Structure transactions, negotiate loan terms, and develop pricing strategies consistent with Company standards.
• Support mortgage portfolio administration, including:
• Monitoring and addressing problem loans (arrears, restructurings/workouts)
• Coordinating with Collateral Review and legal teams
• Conducting annual property inspections
• Renewing and retaining high-quality performing loans
• Engage with the Closing Team to facilitate loan closings and with the Post-Closing Team to address borrower requests during the life of loans

Qualifications

• Minimum 5 years of commercial mortgage loan experience with a background in origination, portfolio, and asset management.
• Previous experience with a life insurance company, bank or credit role is a plus.
• Bachelor’s degree required; advanced degree in business, finance, economics, commercial real estate, or related field preferred.
• Strong knowledge of mortgage lending, including documentation, credit standards, and underwriting principles.
• Knowledge of forms of mortgage loan documentation, the ability to analyze cash flows/complete spreadsheet-based financial modeling, an understanding of commercial real estate market conditions, loan rating methodology, and appraisal techniques.
• Additional skills include deal sourcing, marketing, relationship management, loan document negotiation, due diligence coordination and financial statement analysis.
• Solid understanding of real estate law, lease structures, and loan documentation.
• General understanding of macroeconomic trends, capital markets, AI concepts and use cases, and financial analysis.

When you join our team:

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary

Location: San Francisco, California

Working Arrangement: Hybrid

Salary range is expected to be between $128,550.00 USD - $222,820.00 USD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Benefits

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.

We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Awards

• 2026 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World’s Best Employers 2025
• Financial Times World’s Best Employers Asia-Pacific 2026
• We’ve been recognized as one of Canada’s Top 100 Employers 2026
• #1 Life Insurer for AI Maturity by Evident 2026

Know Your Rights

• Family & Medical Leave
• Employee Polygraph Protection
• Right to Work
• E-Verify
• Company: John Hancock Life Insurance Company (U.S.A.)

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition.