Director, Business Analysis & Solutions Governance

Manulife/John Hancock; Boston (MA); Hybrid; USD 129,000 - 223,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Flexible benefits

Hybrid work

Job summary

Manulife/John Hancock in Boston seeks a Director, Business Analysis & Solutions Governance to lead analysis, technology strategy, and governance for Private Markets Investment Management, partnering with senior leaders to align technology investments with business priorities.

You will oversee a team of Business Analysts and drive automation, analytics, and AI-enabled solutions across investment operations, fund accounting, portfolio management, investor servicing, and data management, while

Qualifications

• Bachelor’s degree in finance, accounting, economics, business administration, information systems or related field.
• MBA or professional designation is advantageous.
• 10+ years in private markets, asset management, investment operations, technology, or related fields.

Responsibilities

• Lead the development and execution of business analysis, technology strategy, and solutions governance initiatives.
• Partner with senior leaders to align technology investments with business objectives.
• Provide strategic ownership and oversight of platforms supporting the private markets investment lifecycle.

Skills

Leadership

Stakeholder management

Business analysis

Technology strategy

Automation

AI-enabled solutions

Education

Bachelor’s degree in finance, accounting, economics, business administration, information systems

MBA or professional designation (asset)

Tools

Investran

Dynamo

DealGen

SimCorp Dimension

Great Plains

Microsoft Power Platform

Job description

The Director, Business Analysis & Solutions Governance plays a critical leadership role in shaping the technology, process, and governance agenda supporting the Private Markets Investment Management business. This role partners closely with senior leaders across Operations, Investment Management, Finance, Technology, and Data to connect business priorities with scalable solutions that strengthen the private markets investment lifecycle. Leading a team of Business Analysts, the Director provides oversight for solution governance, business requirements, technology implementations, and the prioritization of strategic initiatives and technology investments. The successful candidate will bring a transformation mindset, using automation, analytics, and AI-enabled solutions to improve efficiency, scalability, reporting, and user experience across a complex and growing business.

Key Responsibilities

Lead the development and execution of business analysis, technology strategy, and solutions governance initiatives that support Private Markets Investment Management priorities. Partner with senior leaders across Operations, Investment Management, Finance, Technology, and Data to align technology investments, process improvements, and delivery priorities with business objectives. Provide strategic ownership and oversight of platforms supporting the private markets investment lifecycle, including investment operations, fund accounting, portfolio management, investor servicing, reporting, and data management. Establish governance processes to assess, prioritize, and manage projects, enhancements, resource allocation, risks, dependencies, and business outcomes. Drive operational transformation through process optimization, automation, analytics, AI-enabled solutions, and improved user experience across the technology landscape. Lead, coach, and develop a team of Business Analysts, fostering accountability, collaboration, innovation, continuous improvement, and talent development.

Qualifications

Bachelor’s degree in finance, Accounting, Economics, Business Administration, Information Systems, or a related field. MBA or relevant professional designation considered an asset. 10+ years of experience in private markets, asset management, investment operations, technology, or related fields. 5+ years in leadership roles managing teams and strategic initiatives. Experience leading technology-enabled business transformation and change initiatives. Strong understanding of private markets operations, accounting, investor servicing, and reporting. Excellent stakeholder management, communication, and influencing skills. Knowledge of technology solutions supporting the private markets investment lifecycle. Experience with platforms such as Investran, Dynamo, DealGen, SimCorp Dimension, Great Plains, or similar solutions. Experience with reporting, analytics, workflow automation, and data management tools. Experience with Microsoft Power Platform, Copilot, and AI-enabled business solutions is desirable.

When you join our team

As part of our global team, we’ll support you in shaping the future you want to see. We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

About Manulife

John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Salary and Location

Location Boston, Massachusetts. Working Arrangement Hybrid. Salary range is expected to be between $128,550.00 USD - $222,820.00 USD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Benefits

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Paid Time Off

Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Data and Privacy

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)

Mission

We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future.

Career Growth

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

Awards and Recognition

Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026.