Loan Administrator

Manulife group; West Palm Beach (FL); Hybrid; USD 57,000 - 95,000; Full time

Job summary

John Hancock Life Insurance Company (U.S.A.) is seeking a Loan Administrator in West Palm Beach to support loan closings, fundings, servicing, reconciliations and reporting. The role requires strong attention to detail, communication skills and Excel proficiency within a direct lending environment.

Responsibilities include coordinating closings, funding wires, portfolio administration and compliance tracking, while collaborating with internal teams and external partners.

Qualifications

• Bachelor's degree required; concentration in Accounting, Finance, Business or related field preferred.
• 2+ years of experience in direct lending, banking, or loan operations.
• Strong Excel skills and data accuracy.

Responsibilities

• Coordinate closing logistics, required documentation, KYC information, wire instructions and internal approvals.
• Prepare and review cash transfers, funding wires and investment allocations across client accounts.
• Maintain organized closing files and complete post-closing follow-up with deal teams, counsel, agents and administrators.
• Monitor loan notices and support booking of interest, principal, fees, amendments, assignments and related loan activity.
• Work with third-party loan/fund administrators to resolve booking, data or cash exceptions.
• Follow established policies, deadlines and controls, while identifying opportunities to improve efficiency and risk management.
• Assist with bank-to-book reports, funded/unfunded commitments and portfolio data reconciliations.
• Prepare recurring operational reports and communicate portfolio updates to internal stakeholders.
• Track required borrower and portfolio company reporting deliverables based on credit agreement requirements.
• Maintain accurate portfolio databases, status trackers and supporting documentation.

Skills

Attention to detail

Communication skills

Excel proficiency

Time management

Education

Bachelor's degree in Accounting/Finance/Business

Tools

Microsoft Excel

Job description

Location: West Palm Beach, Florida, United States of America

The Loan Administrator will report to the Assistant Operations Manager, working within the Direct Lending Loan Operations team. This position is responsible for supporting loan closings, preparing fundings, portfolio maintenance, cash activity, reconciliations, detailed reporting and overall servicing for Manulife | Comvest Credit Partners.

The Loan Administrator coordinates with investment professionals, external agents, borrowers, legal counsel, third-party administrators, internal treasury team, finance department, and compliance to ensure accurate documentation, timely execution and complete operational records. This role provides the opportunity to be involved with a growing business, help inspire change, and assist in implementing innovative process solutions to further support growth and mitigate risk. The ideal candidate should have strong attention to detail, communication skills, Excel proficiency and the ability to manage multiple time-sensitive workstreams in a direct lending environment.

Position Responsibilities:

Loan Closings and Funding

• Coordinate closing logistics, required documentation, KYC information, wire instructions and internal approvals.
• Prepare and/or review cash transfers, funding wires and investment allocations across client accounts.
• Maintain organized closing files and complete post-closing follow-up with deal teams, counsel, agents and administrators.

Loan Servicing and Portfolio Administration

• Monitor agent notices and support booking of interest, principal, fees, amendments, assignments and related loan activity.
• Work with third-party loan and fund administrators to resolve booking, data or cash exceptions.
• Follow established policies, deadlines and controls, while identifying opportunities to improve efficiency, scalability and operational risk management.

Reconciliations and Reporting

• Assist with bank-to-book reports, funded/unfunded commitments and portfolio data reconciliations.
• Prepare recurring operational reports and communicate portfolio updates to internal stakeholders.

Compliance and Documentation Tracking

• Track required borrower and portfolio company reporting deliverables based on credit agreement requirements.
• Maintain accurate portfolio databases, status trackers and supporting documentation.

Required Qualifications:

• 2+ years of experience in direct lending, banking, alternative asset management, fund administration, loan operations or financial operations, preferably within credit.
• Working knowledge of leveraged loans, private credit or loan administration processes.
• Intermediate to advanced Microsoft Excel skills and strong commitment to data accuracy.
• Ability to communicate clearly and professionally with internal teams and external service providers.
• Strong organizational skills, attention to detail, follow-through, judgment and ability to manage competing priorities.
• Ability to quickly learn systems, processes and transaction workflows.
• Bachelor's degree required; concentration in Accounting, Finance, Business or a related field preferred.

Other Requirements Physical requirements: Operate a laptop and conduct video and voice calls via phone and internet. Work environment: Corporate work environment; adhere to applicable company policies when in the office and on video calls. Travel: Up to 10% for corporate or team events.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

This posting supports ongoing hiring initiative for existing and/or future vacancies.

This posting supports an ongoing hiring initiative for existing and/or future vacancies.

Referenced Salary Location

West Palm Beach, Florida

Working Arrangement

Hybrid

Salary range is expected to be between

$56,925.00 USD - $94,875.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)

Get to know us

Culture We're committed to creating a workplace where employees feel empowered to grow the career you want.

Shouldn't there be more to a workplace than work? We think so. That’s why we offer a range of benefits to help you grow both personally and professionally.

Inclusion We believe that embracing inclusion is the key to creating a stronger, more resilient organization. It's not just a value - it's a strategic advantage that sets us apart.