Loan Acquisition & Customer Solutions Specialist

Jobtome; Greenfield (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Employee stock purchase plan

Job summary

OneMain Financial in Massachusetts is seeking a Loan Sales Specialist to empower customers by listening to their financial needs and offering accessible financing options. In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success.

This position provides rewarding professional development and advancement opportunities within a dynamic and supportive environment.

Qualifications

• High School Diploma or GED is required.
• Sales, Collections or Customer Service experience preferred.
• Bilingual in Spanish is a plus.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options

Skills

Customer service

Sales experience

Multitasking

Communication

Education

High School Diploma or GED

Job description

OneMain Financial in Massachusetts is seeking a Loan Sales Specialist to empower customers by listening to their financial needs and offering accessible financing options. In this role, our team members thrive in a competitive atmosphere where hard work and dedication directly influence success.

This position provides rewarding professional development and advancement opportunities within a dynamic and supportive environment.