Loader & Order Fulfillment Specialist

Lowe's Home Centers, LLC; Pennsylvania; Hybrid; USD 18,000 - 22,000; Full time

Job summary

Lowe's Home Centers, LLC is seeking a Loader to support customer service and order fulfillment across the store, including Pro and Garden Center areas. You will assist customers, load vehicles, and ensure accurate, safe handling of merchandise while following Lowe's policies.

The role emphasizes teamwork, safety training, and efficient loading practices to handle large orders and high-quality service for both residential and contractor customers.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Ability to obtain sales related licensure or registration as may be required by law

Responsibilities

• Customer Service throughout the store, adhering to Lowe’s customer service policies and programs
• Assists customers with locating, selecting, carrying, and loading merchandise while responding to questions
• Supports checkout, fulfillment, and customer assistance needs across the store
• Pulls, stages, and prepares customer and contractor orders accurately and efficiently
• Loads customer vehicles using proper techniques based on order size, weight, and fulfillment needs
• Maintains in-stock conditions by replenishing merchandise as needed
• Identifies and reports safety hazards, theft, or security concerns to management
• Operates store equipment as needed per department requirements
• Communicates stock and product information to customers and employees, providing project guidance when needed
• Follows Lowe’s safety policies and procedures, including use of power equipment and safety devices
• Performs additional duties as assigned
• Supports Pro Desk loading and customer relationships from arrival to order completion
• Engages Pro customers and assists with loading and order fulfillment in the Pro loading area
• Ensures Pro standards are maintained in parking lot and under Pro canopy
• Completes required training for safe loading practices
• Loads orders accurately while maintaining product quality and safety
• Supports Garden Center loading and large order fulfillment with accuracy and care
• Partners with Garden Center Supervisor to stage orders for pickup

Skills

Customer service

Computer literacy

Sales knowledge

Education

High school diploma or GED

Tools

Smartphones

Tablets

Job description

Lowe's Home Centers, LLC is seeking a Loader to support customer service and order fulfillment across the store, including Pro and Garden Center areas. You will assist customers, load vehicles, and ensure accurate, safe handling of merchandise while following Lowe's policies.

The role emphasizes teamwork, safety training, and efficient loading practices to handle large orders and high-quality service for both residential and contractor customers.