Loader & Cart Associate — Pro & Garden Center Support

Lowe's Companies, Inc.; Shelby (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Lowe’s is seeking a Loader for in-store positions in Shelby, NC. The role focuses on delivering SMART customer service, locating and loading merchandise, and supporting checkout, fulfillment, and assistance across the store.

You will pull, stage, and prepare orders, operate safety-focused equipment, and help maintain stock and cleanliness in both the store and parking areas. The position emphasizes safe handling of power equipment, proactive customer engagement, and collaboration with Pro and

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Ability to obtain sales related licensure or registration as may be required by law

Responsibilities

• Provide SMART customer service through the execution of Lowe’s customer service policies, procedures, and programs
• Assist customers with locating, selecting, carrying, and loading merchandise while responding promptly to customers and associate questions
• Supports checkout, fulfillment, and customer assistance needs throughout the store
• Pulls, stages, and prepares customer and contractor orders accurately and efficiently
• Use power equipment and store technology safely and effectively to move, stage, and load merchandise
• Maintains in-stock conditions by down stocking and replenishing merchandise as needed
• Collect carts and help maintain clean, organized, and safe work areas inside the store and parking lot
• Identifies and reports safety hazards, theft, and security concerns to management and/or Asset Protection
• Operates store equipment as needed depending on one specific role and department
• Communicates all stock, special order merchandise, product features, application, warranty, and Lowe’s program information to customers
• Follows all Lowe’s safety policies and procedures, including proper use of power equipment, spotters and safety devices
• Performs additional duties as assigned
• Serves as a visible extension of the Pro Desk by supporting Pro customer relationships from arrival through order completion
• Proactively engage Pro customers while assisting with loading, staging, and order fulfillment
• Remains visible and available to support customers in the Pro loading area
• Responds quickly to customer loading requests and helps ensure efficient service for large or complex orders
• Builds relationships with repeat Pro customers and supports enrollment in MyLowe’s Pro Rewards and Pro Credit offerings
• Ensures Pro Standards are maintained in parking lot and under Pro canopy.
• Completes required power equipment and spotter training to support safe and efficient loading practices
• Loads customer vehicles using proper techniques based on order size, weight, and fulfillment needs
• Ensure orders are loaded accurately while maintaining product quality and safety standards
• Assists customers and associates with loading products and completing orders in the Garden Center
• Remains visible and available to support customer needs throughout the Garden Center loading area
• Loads customer vehicles using proper techniques based on order size, weight, and fulfillment needs
• Supports the completion of large, high-quality orders while maintaining product accuracy and safety
• Partners with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup

Skills

Customer service

Computer literacy

Retail technology

Job description

Lowe’s is seeking a Loader for in-store positions in Shelby, NC. The role focuses on delivering SMART customer service, locating and loading merchandise, and supporting checkout, fulfillment, and assistance across the store.

You will pull, stage, and prepare orders, operate safety-focused equipment, and help maintain stock and cleanliness in both the store and parking areas. The position emphasizes safe handling of power equipment, proactive customer engagement, and collaboration with Pro and