LOA Systems Specialist

Reliance-Matrix; United States; Hybrid; USD 58,000 - 78,000; Full time

Benefits offered by this job

Annual bonus

401(k) match

Medical plans

Health savings account

Dental and vision

Life & disability insurance

Parental leave & adoption assistance

Hybrid work arrangements

Tuition reimbursement

Paid time off

Volunteer days

Job summary

Reliance Matrix is seeking a detail-oriented LOA Claims Specialist to maintain accurate Leave of Absence management systems, troubleshoot issues, train staff, and QA new functionality. You will work with LeaveLink, escalate to Absentys when needed, and support audits and reporting.

The role emphasizes logic, analytical troubleshooting, and strong customer service, with flexible work location and competitive pay.

Qualifications

• Bachelor’s degree or equivalent; 3–5 years LOA claims experience preferred.
• Minimum of 2 years experience as Integrated Claims Examiner-LOA.
• PHR certification preferred.
• Knowledge of federal and state leave laws.
• Aptitude for logic and systems programming.
• Strong analytical troubleshooting skills.
• Excellent math and reading comprehension; strong time management.

Responsibilities

• Troubleshoot problems/issues in LeaveLink.
• Escalate issues to vendor (Absentys) as appropriate.
• Program client letters and policy changes in LeaveLink.
• QA all aspects of programming in UAT during implementation and production.
• Assist in testing new functionality in LeaveLink.
• Develop processes for enhancements and new modules.
• Develop training for enhancements and annual LOA road show training.
• May perform audits and prepare statistical/productivity reports.
• Support implementation teams for premium billing data feeds.

Skills

LOA claims

Troubleshooting

Analytical thinking

Customer service

HR systems

Education

Bachelor's degree or equivalent

2+ years LOA claims experience

PHR Certification

Tools

LeaveLink

UAT testing

Job description

Job Responsibilities and Requirements

Responsible for the continued accurate and efficient operation and functions of the Leave of Absence Management System(s). Includes troubleshooting problems and issues, training, programming (as appropriate), reporting and auditing while adhering to Matrix Best Practices.

Duties and Responsibilities:

• Troubleshoots problems/issues in LeaveLink.
• Escalates issue to vendor (Absentys) as appropriate.
• Programs client letters, policy changes in LeaveLink.
• QA all aspects of programming in UAT during implementation and in production prior to go-live dates for all new clients.
• Assists in testing all new functionality being programmed into LeaveLink.
• Assists in developing process flows for new enhancements as well as new modules as they are released.
• Assists in developing training for all new enhancements and modules, as well as annual LOA road show training.
• May also be called upon to complete audits and prepare statistical and productivity reports.
• Assists client teams and district offices during emergency situations.
• Provides support to the implementation teams for premium billing implementations.
• Testing for Premium Billing & Collection data feeds and process flows.
• Performs various client, examiner and claim audits as needed.
• May be involved in LOA claims management for RSL and Matrix employees.
• All other duties as assigned.

Education, Qualifications and Experience

• Bachelor’s degree preferred or an equivalent of at least 3-5 years experience working with leave of absence claims either in the capacity of a HR professional or a claims examiner.
• Minimum of 2 years experience as an Integrated Claims Examiner-LOA.
• PHR Certification preferred.
• Knowledge of federal and state laws pertaining to leaves of absence.
• Must have an aptitude for logic and systems programming.
• Ability to think in an analytical manner for troubleshooting and program design.
• Excellent math and reading comprehension skills.
• Demonstrated time management and organization skills required.
• Demonstrated ability to follow through on commitments.
• Excellent verbal and written communication skills.
• Proven experience in providing internal and external customer service.
• Ability to handle confidential information with the utmost judgment and discretion.

The expected hiring range for this position is $57,800.00 - $78,040.00 annually. This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards.

The successful candidate’s starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future.

Work location may be flexible if approved by the Company.

What We Offer

At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you. That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.

Our Benefits

• An annual performance bonus for all team members
• Generous 401(k) company match that is immediately vested
• A choice of three medical plans (that include prescription drug coverage) to suit your unique needs.
• For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
• Multiple options for dental and vision coverage
• Company provided Life & Disability Insurance to ensure financial protection when you need it most
• Family friendly benefits including Paid Parental Leave & Adoption Assistance
• Hybrid work arrangements for eligible roles
• Tuition Reimbursement and Continuing Professional Education
• Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.
• Volunteer days, community partnerships, and Employee Assistance Program
• Ability to connect with colleagues around the country through our Employee Resource Group program

Our Values

• Integrity
• Empowerment
• Compassion
• Collaboration
• Fun

EEO Statement

Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.

#LI-Remote.

Reliance Matrix delivers employee benefits, absence management and workforce productivity solutions through the financial stability of a top-rated insurance carrier, the agility and innovative spirit of a Third Party Administrator (TPA), and the daily commitment of thousands of team members across America.

Where larger competitors offer size, we inspire confidence and long term engagement through integration, reliability and dedication to providing customized solutions.

Reliance Matrix innovates and provides technology-driven absence and benefit solutions that enable employees and employers to manage time away from work.

We help employers attract and retain valuable human capital through thoughtful, inclusive benefit programs delivered with care.

We bring top-tier regulatory knowledge and cutting edge technology to help optimize workforce productivity and compliance.

We offer a seamless member experience customized to each individual’s need and event.

We integrate our solutions and expertise with leading HR technologies to ensure accuracy, efficiency and a superior customer experience.

We are a proud member of the global Tokio Marine Group, one of the oldest, largest and most respected insurance organizations in the world.

In the business hierarchy, human capital is the most precious of assets.

Reliance Matrix delivers comprehensive, integrated solutions and services to attract, protect and help optimize an employer’s work force in a changing, challenging world.

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