LMS Training Specialist

The Fountain Group; Indianapolis (IN); Hybrid; USD 55,000 - 75,000; Full time

Job summary

The Fountain Group is seeking a Training System Specialist for a hybrid role in Indianapolis. The position focuses on acting as the point of contact for Training & Enablement system administration, collaborating with managers, trainers and field personnel to support training requests and ensure compliance.

The ideal candidate has 3+ years of training systems experience and is proficient with LMS platforms such as Cornerstone or SuccessFactors, ServiceNow, and Google Suite to manage enrollments,

Qualifications

• Bachelor degree or equivalent experience preferred.
• 3+ years of training systems experience is required.
• Proficient in SuccessFactors, Cornerstone or other Learning Management System is required.
• Proficient in Microsoft tools and/or Google Suite is needed.

Responsibilities

• Enables Training & Development overall success by processing requests for Enablement & Technology Administration with a focus on systems.
• Process requests for users/customers.
• Sends personalized messages, manages CRM, LMS and LXP source system data to ensure accuracy.
• Processes enrollment requests in LMS/LXP as requested.
• Process training assignments in LMS/LXP as requested.
• Processes requests for learner support.
• Provides ongoing learner support, including troubleshooting, follow-up communications, progress monitoring (reporting), and visibility to company teams of learner progress.
• Serves as a point of contact for learning programs and engages with trainers, developers, managers and field personnel as needed.
• Provides information, data and/or analysis as requested ensuring a high level of customer service to learners and stakeholders.
• Responsible for maintaining and continuously improving the quality systems and processes as well as achieving quality objectives through daily actions.

Education

Bachelor degree or equivalent experience

Tools

ServiceNow

Cornerstone

SuccessFactors

Learning Experience Platform

Google Suite

LMS

Microsoft Office

Job description

Training System Specialist

Hybrid role - 3 days onsite weekly

Duration:1 yr with extensions based on client need and performance.

The Position

The Training System Specialist serves as a point of contact for Training &Enablement system administrative needs and requests. Collaborates effectivelywith RDC Training & Development Stakeholders such as Managers, Trainers,field personnel, customers and others as needed. Consults on all topicsassociated with processes, operations, and execution of training requests. Partners with colleagues/stakeholders as needed for additional guidance onoperational support, standards, issue resolution and escalation, whenrequired. Follows and promotes best practice approaches that drive complianceand role requirements. Effectively communicates any process improvementopportunities aligned to the Training & Development strategy.

This resource should be highly skilled in technology/systems required ofthe position i.e. ServiceNow, Learning Management Systems (Cornerstone,SuccessFactors), Learning Experience Platform, Google Suite, etc.

Responsibilities

• Enables Training & Development overall success by processing requests forEnablement & Technology Administration with a focus on systems
• Process requests for users/customers
• Sends personalized messages, manages CRM, LMS and LXP source systemdata to ensure accuracy.
• Processes enrollment requests in LMS/LXP as requested
• Process training assignments in LMS/LXP as requested
• Processes requests for learner support
• Provides on-going learner support, including troubleshooting, follow-upcommunications, progress monitoring (reporting), and visibility to company teamsof learner progress
• Serves as a point of contact for learning programs and engages with trainers,developers, managers and field personnel as needed
• Provides information, data and/or analysis as requested ensuring a high level ofcustomer service to learners and stakeholders.
• Responsible for maintaining and continuously improving the quality systems andprocesses as well as achieving quality objectives through daily actions.

Qualifications

• Bachelor degree or equivalent experience preferred
• 3+ years of training systems experience is required.
• Proficient in SuccessFactors, Cornerstone or other Learning ManagementSystem is required.
• Proficient in Microsoft tools and/or Google Suite is needed.