LMS Data Analyst & Learning Support Specialist

Biological Sciences Division at the University of Chicago; Chicago (IL); On-site; USD 33,117 - 43,050; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid time off

Job summary

An academic research division is seeking a Data Science Analyst to provide technical support for online training systems. The role involves analyzing data, monitoring user support channels, and collaborating with technical teams to resolve issues. Applicants should possess a degree in a related field and knowledge of Learning Management Systems. This is a full-time position based in Chicago, offering a pay rate between $24.04 and $31.25 per hour, with benefits included.

Qualifications

• Minimum < 2 years of work experience in a related job discipline.
• Knowledge of Learning Management Systems and Zendesk.

Responsibilities

• Provide technical assistance to help learners navigate online training systems.
• Monitor and respond to LMS support messages.
• Collaborate with technical support teams to resolve issues.

Skills

Learning Management Systems

Strong communication skills

Detail-oriented

Proficiency with Microsoft Office 365

Education

College or university degree in related field

Tools

Zendesk

Job description

An academic research division is seeking a Data Science Analyst to provide technical support for online training systems. The role involves analyzing data, monitoring user support channels, and collaborating with technical teams to resolve issues. Applicants should possess a degree in a related field and knowledge of Learning Management Systems. This is a full-time position based in Chicago, offering a pay rate between $24.04 and $31.25 per hour, with benefits included.