Learning Management System Administrator

Pride Health; Kankakee (IL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement savings

Life & disability insurance

Employee discounts

Employee assistance program

Job summary

Pride Global is seeking an LMS Administrator to provide day-to-day LMS operations for the Enterprise using SAP SuccessFactors/Plateau. You will handle ServiceNow tickets, troubleshoot access, and maintain training items and curricula to enhance the learner experience.

You will generate reports, manage enrollments, and collaborate with Learning Partners to standardize LMS support across the enterprise, ensuring timely execution and data quality in a regulated environment.

Qualifications

• Bachelor's degree or equivalent experience required.
• Hands-on experience with SuccessFactors LMS administration in regulated environments.
• Experience troubleshooting SuccessFactors LMS issues.
• Strong customer support and ability to handle high volumes.

Responsibilities

• Process and track requests via ServiceNow; triage issues with HRIS/IT as needed.
• Create, revise, and maintain training items and curricula in SuccessFactors/Plateau.
• Troubleshoot user access, enrollments, and completion issues with clear guidance.
• Set up courses, manage enrollments, completions, and approvals.
• Generate LMS reports and maintain metadata standards.
• Coordinate with Enterprise Learning Partners to standardize LMS support.
• Support deployment of new learning solutions with the Enterprise Learning Optimization team.

Skills

Detail orientation

Data quality

Stakeholder orientation

Collaboration

Education

Bachelor's degree or equivalent experience

Tools

SuccessFactors/Plateau LMS

ServiceNow

Excel

Job description

The LMS Administrator provides day-to-day LMS operational and administrative support for the company Enterprise within SAP SuccessFactors/Plateau.

The role centers on completing ServiceNow tickets, which involves troubleshooting, item/course setup, curricula and assignment profiles, enrollments, reporting, and documentation.

The role addresses high-volume operational demand and reduces turnaround time for company Enterprise LMS requests, freeing strategic capacity and improving the learner experience.

This role may also collaborate with Learning Partners across the enterprise, within the established governance model, to ensure adequate support and standardization of learning administration across Company.

Key Responsibilities

• Process and track requests via ServiceNow list; triage/escalate technical issues with HRIS/IT or enterprise LMS teams as required.
• Create, revise, and maintain training items, curricula, and learning plans in SuccessFactors/Plateau.
• Troubleshoot user access, assignment, and completion issues and communicate clear guidance to end users.
• Set up courses/sessions; manage enrollments, equivalencies, completions, and approvals.
• Configure and maintain assignment profiles/audience rules.
• Generate LMS reports.
• Serve as a responsive point-of-contact for the Enterprise Learning Management Team; coordinate with Learning Partners when needed.
• Partner with the Enterprise Learning Optimization team to deploy new learning solutions and ensure smooth LMS implementation.
• Communicate request status, timing, and impacts.
• Follow Enterprise Learning Management SOPs/Work Instructions, naming conventions, and metadata standards; maintain job aids/knowledge articles for repeatable execution and audit/inspection support (single mention).
• Participate in administrator forums/working groups to reinforce standards and share updates; recommend improvements to strengthen data quality and user experience.

Core Competencies

Proven leadership, organizational, and interpersonal skills as demonstrated by the following competencies:

• Detail & Data Quality Focus: Prevents assignment errors; ensures reliable reporting and record integrity.
• Stakeholder Orientation: Service-minded, responsive, and clear in communications.
• Collaboration & Influencing: Partner with Learning Partners and stakeholders to drive consistent execution.
• Continuous Improvement Mindset: Spots patterns, proposes fixes, and helps embed better practices via documentation and standards.

Requirements

• Bachelor's degree or equivalent experience.
• Strong technical knowledge and hands-on experience with SuccessFactors/Plateau LMS administration in a regulated environment.
• Note: This is the most critical requirement for the role. Additional technical requirements are relatively flexible, and the team can train on most other aspects of the role.
• Hands-on experience troubleshooting SuccessFactors LMS issues.
• Experience supporting pharma/biotech training; strong understanding of GxP expectations for learning records.
• Proficiency with SuccessFactors LMS reporting and data quality practices; Excel skills a plus.
• Proficiency with Content Object and Item Creation in SuccessFactors LMS.
• Strong customer support orientation; proven ability to manage high request volumes with accuracy and clear communication.

Preferred / Nice-to-Have

• Knowledge of SCORM/AICC packaging/testing (administrator perspective).
• Experience with Veeva Qdocs application.
• Experience with ServiceNow workflows and SharePoint/Teams for SOPs, WIs, and knowledge management.

• eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans)
• supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)
• 401(k)-retirement savings
• life & disability insurance
• an employee assistance program
• legal support
• auto
• home insurance
• pet insurance
• employee discounts with preferred vendors

Pride Global and its affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Pride Global and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.