LL Baggage Customer Service Agent (TP)

Pacific Aviation Corporation; San Francisco (CA); On-site; USD 26,310 - 37,472; Part time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Paid Training

Uniform Provided

Parking Discount

Referral Bonus Program

Job summary

Pacific Aviation Corporation is hiring Baggage Service Agents to support operations at San Francisco International Airport (SFO). This role is ideal for detail-oriented individuals who ensure baggage operations run efficiently and safely.

The successful candidate will provide excellent customer service, manage baggage claims, and collaborate with ground teams while working in a dynamic airport environment.

Pay starts at $23.15 per hour with benefits including medical insurance and paid training.

Qualifications

• Fluent in English, both verbal and written.
• Ability to lift up to 50 lbs and work on your feet for extended periods.
• Legal authorization to work in the U.S.

Responsibilities

• Assist passengers with baggage inquiries and claims.
• File and manage reports for baggage issues using WorldTracer.
• Ensure a professional passenger experience while resolving issues.
• Coordinate with ground handling and airline staff.
• Maintain baggage service areas in operational order.
• Monitor flight arrivals to assist with baggage handling.

Skills

Customer service

Problem-solving

Communication

Attention to detail

Data entry

Tools

WorldTracer

Job description

Position Objectives:

Pacific Aviation is hiringBaggage Service Agentsto support operations atSan Francisco International Airport (SFO). This position is ideal for detail-oriented individuals who thrive behind the scenes and want to ensure baggage operations run safely, smoothly, and on time.

What You’ll Do

1. Assist passengers at check-in counters, arrival areas, and gates with baggage-related inquiries, claims, and service needs

1. File and update reports for delayed, damaged, or missing baggage using systems like World Tracer
2. Communicate with passengers via phone, email, and in person to provide timely baggage updates and delivery arrangements
3. Ensure a professional and empathetic passenger experience while resolving baggage issues under time pressure
4. Coordinate with ramp teams, Ground Handling Agents (GHAs), delivery services, and airline staff to facilitate accurate baggage transfers
5. Prepare and maintain the baggage service office and bagroom in a clean, organized, and operational state
6. Support boarding operations, including special service assistance and communication with gate agents
7. Monitor flight arrivals to proactively assist with irregular operations and expedite baggage handling
8. Collaborate with airline partners to ensure baggage regulations, transfer procedures, and safety protocols are upheld
9. Respond to baggage claim escalations in a calm and solutions-focused manner
10. Maintain documentation accuracy and follow all airport, TSA, and airline procedures
11. Deliver excellent customer service in a fast-paced, international terminal

What You Bring

• Clear written and verbal communication (email coordination required)
• Fluent English communication skills—verbal and written
• Proficiency or familiarity withWorldTracer(strongly preferred)
• Strong customer service, coordination, and problem-solving skills
• Ability to manage stressful situations calmly and effectively
• Attention to detail and organizational skills
• Computer literacy and fast, accurate data entry
• Physical ability to lift up to 50 lbs and work on your feet for extended periods
• Flexibility to work weekends, evenings, and holidays
• Legally authorized to work in the U.S.
• Must pass a background check and attend paid training

Schedule

• Must be available to workat least 4 days per week, including weekends and holidays
• Shifts may include afternoons, evenings, or nights

Pay & Benefits

• Hourly Rate: $23.15 per hour + Shift Premium B ($1)
• Medical, Dental, and Vision Insurance
• 401(k)Retirement Plan
• Paid Time Off (PTO)
• Paid Training
• Uniform Provided
• Parking Discount
• Referral Bonus Program