Lived-Experience Peer Specialist — Crisis Recovery

Pride Health; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

PrideGlobal is seeking a peer support specialist to work with guests experiencing mental health crises, drawing on lived experience to aid recovery and well-being. Three schedule options are available: Thu-Mon 8am-4pm; Tue-Sat 4pm-12am; Sat-Wed 12am-8am.

The role emphasizes trauma-informed, recovery-oriented, and IPS-based approaches, with collaboration with Health Home staff. Demonstrated resilience and ability to share experiences respectfully are essential.

Qualifications

• Respect for and comfort working with individuals experiencing mental health crises.

Responsibilities

• Develop supportive partnerships with guests in crisis using trauma-informed, recovery-oriented, and intentional peer support approaches.
• Promote a safe, comfortable, and respectful environment where guests feel heard and valued; practice Intentional Peer Support (IPS) principles.
• Utilize personal experience with the behavioral health system to support guests in their individual recovery journeys.
• Foster a sense of community and connection through shared lived experiences, encouragement, and participation in daily program activities.
• Assist with the pre-registration process for individuals referred from hospitals, treatment providers, or self-referrals.
• Support intake and onboarding of new guests, including service orientation, facility tours, and introductions to staff and peers.
• Collaborate with Health Home staff and other community providers to help guests identify and achieve short-term goals during their stay.
• Facilitate individual and group-based activities, including: Wellness self-management; WRAP (Wellness Recovery Action Plan); Peer support groups; Harm reduction education; Social and recreational activities.
• Provide ongoing follow-up and encouragement toward goal achievement.
• Advocate for guests and assist with accessing healthcare and community services, addressing barriers such as transportation, stigma, and communication challenges.
• Support guests with activities of daily living (ADLs) and help maintain a clean, safe living environment.
• Complete timely and accurate documentation of guest interactions, services provided, significant events, referrals, and collateral contacts in accordance with program requirements.
• Perform general household duties and support meal preparation, including assisting guests with accessing food, snacks, and toiletries, while encouraging independence and participation.
• Participate in data collection and reporting related to program outcomes and service delivery.
• Attend and actively engage in supervision, team meetings, training sessions, and case conferences.
• Provide flexible coverage, including evenings, nights, weekends, and holidays as required.

Skills

Lived Experience

Trauma-Informed Care

Peer Support

Active Listening

De-escalation

Communication

Problem-Solving

Education

High School Diploma or GED

NYCPS Certification (ACTIVE)

Tools

Microsoft Word

Excel

Job description

PrideGlobal is seeking a peer support specialist to work with guests experiencing mental health crises, drawing on lived experience to aid recovery and well-being. Three schedule options are available: Thu-Mon 8am-4pm; Tue-Sat 4pm-12am; Sat-Wed 12am-8am.

The role emphasizes trauma-informed, recovery-oriented, and IPS-based approaches, with collaboration with Health Home staff. Demonstrated resilience and ability to share experiences respectfully are essential.