Live Streaming Ops Leader - Real-Time Incident Response

Advanced Systems Group, LLC; Los Gatos (CA); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

Advanced Systems Group, LLC is seeking an experienced Live Streaming Operator to join our team in Los Gatos, CA. The role focuses on real-time monitoring and operation of live streaming events to maintain service health across the pipeline and ensure a quality viewer experience.

The position requires strong technical knowledge of streaming pipelines, CDN performance, and incident management, with the ability to work under pressure and coordinate with engineering and operations teams.

Qualifications

• Experience in live streaming operations (professional, freelance, or personal).
• Strong understanding of live streaming pipelines and CDN infrastructure.
• Proven incident management experience with monitoring dashboards and escalation workflows.
• Excellent written and verbal communication, especially in high-pressure situations.
• Proficiency in troubleshooting consumer devices, software, and basic system issues.
• Ability to work independently and make real-time decisions during live events.
• High level of computer literacy, including proficiency with Slack.
• Experience using Airtable or similar internal tracking and ticketing systems.
• Comfortable working in virtualized or cloud-based environments (VMs, elastic compute) and managing multiple desktops.

Responsabilités

• Independently operate and monitor complex live streaming events, ensuring overall service health and optimal viewer experience.
• Oversee consumer device performance, product service health, and CDN stability during live broadcasts.
• Validate stream integrity and proactively identify potential risks during events.
• Lead real-time incident response during live events, acting as the primary point of contact for operational issues.
• Detect, troubleshoot, and escalate issues across the streaming pipeline using internal monitoring tools.
• Coordinate with engineering and cross-functional teams to drive resolution.
• Conduct root cause analysis and contribute to post-event reviews.
• Document incidents thoroughly to support post-mortems and continuous improvement efforts.
• Oversee event handoff processes between shifts and teams to ensure seamless continuity of operations.
• Document shift turnover notes and communicate key issues to incoming operators.
• Communicate effectively with incoming operators, providing clear context on event status and active issues.
• Support alignment across LCC, production, and engineering teams during live events.
• Support cross-functional projects and special coverage, including high-priority programming.

Connaissances

Live streaming ops

Incident management

Communication

Troubleshooting

Slack

Outils

Airtable

Slack

VMs / cloud

Description du poste

Advanced Systems Group, LLC is seeking an experienced Live Streaming Operator to join our team in Los Gatos, CA. The role focuses on real-time monitoring and operation of live streaming events to maintain service health across the pipeline and ensure a quality viewer experience.

The position requires strong technical knowledge of streaming pipelines, CDN performance, and incident management, with the ability to work under pressure and coordinate with engineering and operations teams.