Live Shopping Moderator & Host Assistant

Ghost Inc.; Los Angeles (CA); Hybrid; USD 34,000 - 48,000; Full time

Job summary

Ghost Inc. in Los Angeles is seeking a proactive Live Stream Moderator to support our live selling sessions. You will manage chats, uphold community guidelines, and assist hosts during broadcasts while aiding inventory tracking and pricing for on-air products.

You should have prior experience in live chat moderation or e-commerce, and a solid understanding of TikTok or Whatnot. The role offers part-time or full-time options and is based at our West Hollywood office.

Qualifications

• Prior experience in live chat moderation, social media management, customer service, or e-commerce preferred.
• Strong understanding of TikTok, Whatnot, or similar platform features and live streaming environments.
• Excellent communication and interpersonal skills, with the ability to remain professional and patient during live sessions.
• Good problem-solving skills and quick decision-making in a fast-paced, real-time environment.
• Detail-oriented with the ability to multitask effectively.

Responsibilities

• Monitor live chat during selling sessions to ensure a positive, respectful, and engaging environment.
• Engage with viewers by pinning comments, highlighting questions, and encouraging participation.
• Filter and report inappropriate comments or behavior to the relevant teams promptly.
• Enforce community guidelines and platform policies to prevent spam, inappropriate content, or disruptive behavior.
• Assist the host by managing questions, comments, and any technical issues that arise during the live broadcast.
• Track viewer engagement and provide feedback for future live stream improvements.
• Monitor and manage inventory questions or issues related to products being showcased during live sessions.
• Coordinate with the inventory and pricing teams to ensure showcased products reflect accurate, real-time pricing and availability.

Skills

Live chat moderation

Social media management

Customer service

E-commerce

Tools

TikTok

Whatnot

Job description

Ghost Inc. in Los Angeles is seeking a proactive Live Stream Moderator to support our live selling sessions. You will manage chats, uphold community guidelines, and assist hosts during broadcasts while aiding inventory tracking and pricing for on-air products.

You should have prior experience in live chat moderation or e-commerce, and a solid understanding of TikTok or Whatnot. The role offers part-time or full-time options and is based at our West Hollywood office.