Live Selling Support specialist

Midwest Cards; Columbus (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Midwest Cards in Columbus, OH is seeking a detail-oriented Live Selling Support specialist to join our growing live commerce team. This role sits at the intersection of production, operations, and technical support, working with live sellers and the department manager to keep shows organized, on schedule, and running smoothly on Whatnot.

You’ll troubleshoot OBS, manage show calendars and thumbnails, and help improve stream quality.

Qualifications

• Strong organizational skills with meticulous attention to detail.
• Comfortable using checklists, schedules, and repeatable processes.
• Hands-on experience with OBS or similar streaming software required.
• Familiarity with Whatnot or similar live selling platforms preferred.
• Basic graphic design skills for thumbnails (Canva, Photoshop) expected.

Responsibilities

• Plan and structure breaks for upcoming shows with sellers and manager.
• Build and review show prep checklists to ensure live readiness.
• Schedule shows on Whatnot and manage the show calendar.
• Create eye-catching thumbnails aligned with brand for scheduled shows.
• Provide real-time OBS and backend streaming support during live shows.
• Troubleshoot audio/video/overlay issues quickly to minimize downtime.
• Monitor stream quality and flag issues before they impact viewers.
• Support post-show wrap-up with footage and metrics review.

Skills

Highly organized

Attention to detail

Checklist driven

Calm under pressure

Excellent communication

Problem solving

Tools

OBS

Whatnot

Graphic design tools (Canva/Photoshop)

Job description

Midwest Cards
Department: Live Selling / E-Commerce Reports To: Live Selling Department Manager Job Type: Full-Time
About the Role
Midwest Cards is looking for a detail-oriented Live Selling Support specialist to join our growing live commerce team. This role sits at the intersection of production, operations, and technical support - working directly with our live sellers and department manager to keep shows organized, on schedule, and running smoothly on Whatnot. You'll be the behind-the-scenes engine that helps our streams look polished, run efficiently, and hit their sales goals.
This is a great fit for someone who loves organization, thrives on checklists and process, has a good eye for production quality, and is comfortable troubleshooting tech on the fly.

Show Planning & Coordination

• Work with live sellers and the department manager to plan and structure breaks for upcoming shows
• Build, review, and dissect checklists to ensure every show is fully prepped before it goes live
• Schedule shows on Whatnot and manage the show calendar
• Create eye-catching, on-brand thumbnails for scheduled Whatnot shows

Technical & Production Support

• Provide real-time technical support for OBS (Open Broadcaster Software) and other backend streaming systems during live shows
• Troubleshoot audio, video, overlay, and connectivity issues quickly to minimize downtimeMonitor stream quality and flag issues before they impact the viewer experience
• Help maintain and improve scene setups, overlays, graphics, and other OBS assets

Production Quality

• Identify opportunities to elevate the overall look, feel, and flow of our streams
• Partner with sellers to refine pacing, presentation, and on-screen visuals
• Stay current on Whatnot platform updates, best practices, and live commerce trends
• Support post-show wrap-up, including reviewing footage/metrics for quality improvement

What We're Looking For

• Highly organized with strong attention to detail - you catch the small things others miss
• Comfortable working with checklists, schedules, and repeatable processes
• Hands-on experience with OBS or similar streaming/broadcast software (required)
• Familiarity with Whatnot or similar live selling/live commerce platforms preferred
• Basic graphic design skills for creating thumbnails (Canva, Photoshop, or similar)
• Strong problem-solving skills and the ability to stay calm troubleshooting under pressure, including during live broadcasts
• Excellent communication skills and ability to collaborate with sellers, managers, and other team members
• Flexible schedule - able to support shows during evenings/weekends as needed
• Passion for or familiarity with trading cards/collectibles is a major plus

Why Join Midwest Cards

You'll be part of a fast-growing live commerce team where your work directly shapes the viewer experience for thousands of live shoppers. If you love a mix of behind-the-scenes production, tech troubleshooting, and organizational problem-solving, this role offers a front-row seat to the future of live selling.