Live Operations Lead

Electronic Arts; Los Angeles (CA); Hybrid; USD 170,000 - 260,000; Full time

Job summary

Join a forward-thinking studio as a Battlefield Live Operations Lead, where your leadership will shape the future of immersive gaming experiences. This role offers the chance to work with a talented team dedicated to delivering exceptional live services for a beloved franchise. You'll define the vision, implement operating principles, and collaborate with cross-functional teams to enhance player engagement. If you're passionate about gaming and ready to make a significant impact in a dynamic environment, this is the opportunity for you. Embrace the challenge and be part of something special in the gaming industry!

Benefits

Paid Time Off

Medical/Dental/Vision Insurance

401(k) Plan

Paid Parental Leave

Disability Insurance

Life Insurance

Paid Company Holidays

Free Games

Qualifications

• 10+ years in operations and leadership, managing large teams.
• 5+ years in the games industry with live service experience.
• Strong collaboration skills with cross-functional teams.

Responsibilities

• Lead planning and execution of Battlefield's Live Operations.
• Define vision and processes for a AAA live service group.
• Ensure high-quality player experience through collaboration.

Skills

Operations Management

Leadership

Live Services Expertise

Data-Driven Decision Making

Cross-Functional Collaboration

Business Strategy Planning

Job description

• United States of America

Role ID: 208705

Worker Type: Regular Employee

Studio/Department: Flexible Work Arrangement

Work Type: Hybrid

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Battlefield is a storied franchise renowned for uncompromising combat gameplay for over two decades. 100 million players and 5 billion hours played later, the Battlefield team is looking to define the future of the first-person shooter. United under the banner of Battlefield Studios, 4 world-class teams across Criterion, DICE, Motive, and Ripple Effect have come together to focus on the future of the franchise, a connected Battlefield universe filled with immersive experiences built on our unique DNA.

At Ripple Effect, we are a studio where you can do the best work of your career. Above all, we're driven by quality - in the games we create, and in the studio we've built.

Our values: We believe every day our work should be better than it was the day before. We iterate, innovate, and support our devs as they grow in their crafts and push one another toward mastery. We believe in operating with integrity, and creating a diverse team where everyone's ideas are heard.

With studios located in Los Angeles and Vancouver, Ripple Effect has been dedicated to the Battlefield franchise since our founding as DICE LA in 2013.

We're all-in on the future and our most ambitious Battlefield yet. Want to be part of something special? Read on.

We are looking for a Battlefield Live Operations Lead to join the Ripple Effect team. You will report to the Game Leadership Team located in our Los Angeles studio. We are considering on-site and hybrid working options within the Vancouver or Los Angeles area to apply.

You will lead the planning and execution of Battlefield’s Live Operations. Through collaboration and communication, you will be the main conduit between development, game operations, product management, and other partners accountable to provide the service vision to players.

Accountable to the Battlefield product leadership team, you will deliver a connected and engaging live service. As a leader, you will need to balance the business, development, and operations to guarantee a high-quality player experience for all Battlefield players.

You will be accountable to guide the aligned plans set out to deliver goals and performance indicators for the live service, supporting the product management team to translate these into high-level product goals for development teams. Working with each experience owner, the live ops lead will help align individual experience/product goals and road maps into a single live roadmap.

What you'll do:

• Define a clear vision, direction, and boundaries for the Battlefield Game Ops Group, and guide teams towards realization of that vision.
• Implement and lead operating principles and processes to establish a AAA live service group for Battlefield.
• Establish a Live Service operating framework for Battlefield that creates improved quality throughout the life of each experience and allows for efficient management of the service.
• Help build an organization and work environment that uses data, analytics, and feedback to help improve Game Operations.
• Partner with Product and technical leadership to create processes, infrastructure, and tools that allow for easy evolution and change to the service to meet the changing needs of players post-launch.

The skills you will need:

• 10+ years of senior-level operations and leadership experience, including managing large teams at scale, with experience operating Live Services at scale.
• 5+ years of expertise in the games industry that includes multiple product cycles and some variety in console/PC Live Service.
• 5+ years of working at a senior lead capacity in a live game development organization with financial insight and a data-driven mindset.
• 5+ years of influencing and driving collaboration with cross-functional teams, including partner and team management, driving overall program execution.
• 3+ years of experience that includes planning and execution of the business strategy for a complete live service operation.
• Ability to travel both domestically and internationally to engage with partner studios.
• You are influence-oriented, and excel at collaborating with other leaders and guiding the collective group to the best action, decision, or result.

COMPENSATION AND BENEFITS

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

BASE SALARY RANGES

• $151,800 - $208,900 CAD
• $170,500 - $259,300 USD

In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity.

In British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, and a retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support a balanced life with paid time off and new parent leave, plus free games and so much more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.