Live Operations Lead

Electronic Arts; Los Angeles (CA); Hybrid; USD 170,000 - 260,000; Full time

Job summary

Join a dynamic studio where creativity thrives and innovation is at the forefront. As the Battlefield Live Operations Lead, you will play a pivotal role in shaping the future of the franchise, driving quality and engagement through effective live service management. Collaborate with talented teams to enhance player experiences using data-driven insights and strategic planning. This is an exceptional opportunity to lead a passionate group dedicated to delivering the best in gaming. If you're ready to make an impact in an exciting environment, this role is for you!

Benefits

Paid Time Off

Health Insurance

Retirement Plans

Potential Bonuses

Equity Options

Qualifications

• 10+ years in senior operations and leadership roles.
• 5+ years in the games industry with live services experience.

Responsibilities

• Lead planning and execution of Battlefield's Live Operations.
• Define vision and establish operating principles for the team.

Skills

Senior Operations Management

Leadership

Live Services Experience

Data Analysis

Cross-Functional Collaboration

Business Strategy Planning

Job description

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story, part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Battlefield is a storied franchise renowned for uncompromising combat gameplay for over two decades. With 100 million players and 5 billion hours played, the Battlefield team aims to define the future of the first-person shooter. United under Battlefield Studios, four world-class teams across Criterion, DICE, Motive, and Ripple Effect, powered by the Battlefield Central Technology (BCT) team, focus on building a connected Battlefield universe filled with immersive experiences rooted in our unique DNA.

At Ripple Effect, we are a studio where you can do the best work of your career. We are driven by quality—in the games we create and in the studio we've built. Our values include continuous improvement, iteration, innovation, integrity, and fostering a diverse team where everyone's ideas are valued.

Located in Los Angeles and Vancouver, Ripple Effect has been dedicated to the Battlefield franchise since 2013, originally founded as DICE LA. We are committed to delivering our most ambitious Battlefield yet and invite you to be part of something special.

We are seeking a Battlefield Live Operations Lead to join the Ripple Effect team. You will report to the Game Leadership Team based in Los Angeles. We are considering on-site and hybrid work options within Vancouver or Los Angeles.

Your role involves leading the planning and execution of Battlefield's Live Operations, acting as the main conduit between development, game operations, product management, and other partners to deliver an engaging live service that guarantees a high-quality player experience. You will align plans, set goals, and develop roadmaps to support the product management team and individual experience owners.

What you'll do:

• Define vision and direction for the Battlefield Game Ops Group and lead teams toward that vision.
• Establish operating principles and processes for a AAA live service group.
• Create an operational framework that improves quality and manages live services efficiently.
• Use data, analytics, and feedback to enhance Game Operations.
• Collaborate with product and technical leadership to develop processes, infrastructure, and tools for evolving the service post-launch.

The skills you will need:

• 10+ years of senior operations and leadership experience, managing large teams and operating Live Services at scale.
• 5+ years in the games industry with experience across multiple product cycles and platforms.
• Experience in leading live game development with financial insight and a data-driven approach.
• Proven ability to influence and collaborate with cross-functional teams and partners.
• 3+ years planning and executing business strategies for live services.
• Willingness to travel domestically and internationally.

Compensation and Benefits

Pay ranges vary by location: CAD $151,800 - $208,900 in British Columbia, USD $170,500 - $259,300 in California. Benefits include paid time off, health insurance, retirement plans, and potential bonuses and equity, depending on the role and location.

Electronic Arts is an equal opportunity employer committed to diversity and inclusion. We support a balanced life through comprehensive benefits and foster an environment where all employees can thrive.