Live-On Housing Coordinator — Student Services & Operations

Rider University; Lawrenceville (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Tuition remission

Job summary

Rider University invites applications for a Housing Coordinator. This live-on, full-time role supports day-to-day housing operations, assists students and families, and coordinates with facilities management.

The position requires a 24/7 on-call rotation and a willingness to live in university housing on campus. Required is a related bachelor's degree and 1–3 years in housing or student services, with strong organizational and customer-service skills.

Qualifications

• Bachelor's degree in a related field.
• 1–3 years of professional experience in housing, residence life, student affairs, customer service, operations, facilities coordination, or related areas.
• Strong organizational, communication, and problem-solving skills.
• Demonstrated ability to manage multiple priorities and maintain attention to detail.
• Proficiency with Microsoft Office Suite and database management systems.
• Capacity to maintain confidentiality and handle sensitive information appropriately.
• This is a live-on position and the individual will serve on the duty rotation.
• Availability to work varied and flexible hours.
• Satisfactory background and/or DMV checks required.

Responsibilities

• Assist students in navigating housing-related concerns while applying sound judgment and policy interpretation.
• Contribute to a student-centered approach that promotes inclusion, belonging, and student success.
• Serve as a liaison between the Department of Residential Education and University Housing and Facilities Management regarding residence hall maintenance and operational concerns.
• Assist with key management, access control processes, and inventory tracking. Conduct key audits.
• Serve as a primary point of contact for students and families by assessing concerns, evaluating complex situations, and providing timely, student-centered resolutions and referrals as appropriate.
• Maintain accurate housing records and student information within the university housing management system (StarRez).
• Create and schedule content that promotes housing deadlines, application windows, and residence hall features.
• Assist with the oversight and development of the front line office assistant staff.
• Support the Assistant Director of Housing Assignments & Marketing in the development of marketing materials.
• Develop and maintain effective working relationships with campus partners to support residential operations.

Skills

Organizational skills

Communication skills

Customer service

Problem-solving

Project management

Collaboration

Education

Bachelor's degree in Higher Education, Student Affairs, Business Administration, Public Administration, Communications, or related field

Tools

Microsoft Office Suite

Database management systems

StarRez (housing management software)

Job description

Rider University invites applications for a Housing Coordinator. This live-on, full-time role supports day-to-day housing operations, assists students and families, and coordinates with facilities management.

The position requires a 24/7 on-call rotation and a willingness to live in university housing on campus. Required is a related bachelor's degree and 1–3 years in housing or student services, with strong organizational and customer-service skills.