Live Incident Editor & Judgment Specialist

Citizen Health; New York (NY); On-site; USD 70,000 - 85,000; Full time

Job summary

Citizen in Manhattan seeks a Mission Control operator to run a shift, verify incidents from radio, user video, and AI drafts, and send precise updates. You will choose wording and audience, ensuring accuracy and safety in real time.

On busy days you escalate neighborhood stories citywide with the right tone; on calmer days you decline to send when not warranted. This role blends public safety with editorial accountability and requires calm, fast decision-making.

Qualifications

• Ability to think clearly under pressure and make swift determinations.
• Demonstrated attention to detail in fast-paced environments.
• Ability to review, refine, and approve incident titles and updates.
• Strong editorial judgment with commitment to safety and accuracy.

Responsibilities

• Monitor live incident feeds and verify what is real.
• Draft and edit incident titles, updates, and push notifications.
• Decide reach of each send (neighborhood, citywide, national).
• Coordinate with field creators and partners during live coverage.
• Contribute to weekly reviews and adherence to standards.

Skills

Sharp judgment under pressure

Fast, accurate, detail-obsessed

Reads drafts quickly

Editorial discipline

Job description

Citizen in Manhattan seeks a Mission Control operator to run a shift, verify incidents from radio, user video, and AI drafts, and send precise updates. You will choose wording and audience, ensuring accuracy and safety in real time.

On busy days you escalate neighborhood stories citywide with the right tone; on calmer days you decline to send when not warranted. This role blends public safety with editorial accountability and requires calm, fast decision-making.