Live Event Production Lead | Client Ops & Performance

TeamPeople; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

TeamPeople oversees live event production for a premiere technology client in San Francisco, serving as the primary operations contact and managing an onsite team for high-visibility events. The Team Lead ensures SLAs, KPIs, and deliverables are met, handling performance management, resource allocation, escalations, and stakeholder relationships, while driving improvements and reporting on service health.

This role emphasizes leadership, fairness, and a hands-on approach, guiding a global

Qualifications

• 5+ years managing production teams and resources across multiple disciplines in a fast-paced environment.
• 10+ years' experience in live television, production and events, AV, or broadcast, within a large enterprise, market, and facility.
• Must have experience in media operations or event management.
• Certifications such as DES, CTS, PMP, or similar are encouraged but not required.
• Bachelor's degree in media production, Broadcast Engineering, or a related field is preferred.

Responsibilities

• Establish standards and guide a local workforce across multiple production disciplines, ensuring the right resources are allocated to the right projects and operational tasks
• Manage operational escalations for shows and events, coordinating closely with relevant stakeholders to resolve issues quickly and effectively
• Serve as the main liaison between client and company, ensuring seamless communication and collaboration on all aspects of vendor engagement
• Ensure timely and accurate delivery of event production services as outlined in the SLAs, KPIs, and SOW
• Own communications with internal and external stakeholders, including senior leadership, to ensure a cohesive and unified approach to supplier performance and resource management
• Encourage and manage staff performance, ensuring that all team members meet performance targets, maintain service quality, and have the opportunity to excel
• Prepare and deliver detailed reports on the operational health of the services being provided to the client. Analyze key metrics, identify areas for improvement, and ensure continuous service enhancement
• Mentor and guide team members to improve performance, foster professional development, and build leadership within the global supplier team. Facilitate training and continuous learning opportunities for your team
• Plan team activities, training, documentation, and special projects
• Other duties as assigned

Skills

Client relationships

Problem solving

Video/audio production

Live streaming

Vendor management

SLA/KPI management

Project management

IT/network for streaming

Technical documentation

Leadership

Education

Bachelor's degree in media production or related

Job description

TeamPeople oversees live event production for a premiere technology client in San Francisco, serving as the primary operations contact and managing an onsite team for high-visibility events. The Team Lead ensures SLAs, KPIs, and deliverables are met, handling performance management, resource allocation, escalations, and stakeholder relationships, while driving improvements and reporting on service health.

This role emphasizes leadership, fairness, and a hands-on approach, guiding a global