Live Event Operations Center Specialist

ASM Global; Glendale (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Legends Global at State Farm Stadium in Glendale, AZ is seeking an Event Operations Center Representative to provide on-site support during events within the Security team. You will respond to guests and stadium staff via Text Assistance Hotline, dispatch messages, assist with wheelchair requests, and help with event-day ejection processing while performing other duties as assigned.

Ideal candidates bring decision-making under pressure, strong organization, clear written and verbal

Qualifications

• Ideal candidates have completed or are currently seeking a degree in Facility Management, Hospitality, Tourism or Sports Management (consideration may be given to other degrees if the candidate can demonstrate equivalent industry work experience)
• Ability to make good decisions under pressure
• Excellent organizational skills are a must
• Solid computer experience in Windows XP, Microsoft applications, and Excel.

Responsibilities

• Provide efficient and accurate response to guests and stadium teammates through Text Assistance Hotline
• Dispatch text messages received to appropriate groups within a timely manner
• Assist with wheelchair request text response and wait-time updates
• Support event day ejection processing and paperwork
• Other duties as assigned

Skills

Decision making under pressure

Excellent organizational skills

Written and verbal communications

Ability to work under pressure

Education

Facility Management / Hospitality / Tourism / Sports Management degree

Tools

Windows XP

Microsoft Excel

Microsoft Office

Job description

Legends Global at State Farm Stadium in Glendale, AZ is seeking an Event Operations Center Representative to provide on-site support during events within the Security team. You will respond to guests and stadium staff via Text Assistance Hotline, dispatch messages, assist with wheelchair requests, and help with event-day ejection processing while performing other duties as assigned.

Ideal candidates bring decision-making under pressure, strong organization, clear written and verbal