Live-Event IT Support Specialist

Buffalo Sabres; Buffalo (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical plans

401(k) matching

Paid time off

Sabres tickets

Wellness program

Team events

Job summary

The Help Desk Analyst at Buffalo Sabres provides first-line technical support to front office staff and game-day operations in a fast-paced sports environment where uptime is critical.

Responsibilities include desktop and mobile device support, on-site and remote ticket handling, and assisting with onboarding, VPN, and network issues. Requires IT degree or equivalent experience and ability to work non-traditional hours.

Qualifications

• Associates or Bachelors degree in Information Technology or related field, or equivalent experience.
• Basic understanding of Windows and/or macOS environments.
• Familiarity with Microsoft 365, Active Directory, and ticketing systems.
• Strong problem solving and communication skills.
• Ability to work under pressure and in time-sensitive situations.
• Exposure to networking concepts (DNS, DHCP, TCP/IP) preferred.
• Experience supporting mobile devices (iOS/Android) preferred.
• Ability to work non-traditional hours including nights, weekends, and holidays as needed.

Responsibilities

• Provide support for desktops, laptops, mobile devices, printers and standard applications.
• Respond to and resolve help desk tickets in a timely manner, both remotely and on-site.
• Support game-day technology operations, ensuring systems are functioning before, during, and after events.
• Troubleshoot issues related to Wi-Fi connectivity, VPN access, and user account management.
• Assist with onboarding/offboarding processes, including device setup and access provisioning.
• Escalate complex technical issues to senior IT staff as needed.
• Maintain accurate documentation of incidents, resolutions, and IT assists.
• Participate in system updates, patching and routing maintenance tasks.
• Maintains upmost confidentiality.
• Other duties as assigned.

Skills

Windows & macOS basics

Problem solving

Communication skills

Time management under pressure

Mobile device support

Networking concepts (DNS DHCP TCP/IP)

Non-traditional hours availability

Education

Associate or Bachelor's degree in IT or related field

Tools

Microsoft 365

Active Directory

Ticketing systems

Job description

The Help Desk Analyst at Buffalo Sabres provides first-line technical support to front office staff and game-day operations in a fast-paced sports environment where uptime is critical.

Responsibilities include desktop and mobile device support, on-site and remote ticket handling, and assisting with onboarding, VPN, and network issues. Requires IT degree or equivalent experience and ability to work non-traditional hours.