Literacy Success Partner — District & School

Just Right Reader; United States; Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

Just Right Reader is a forward‑thinking curriculum provider advancing literacy for Birth through 12th Grade. We seek a Customer Success Manager to guide districts from onboarding to full program adoption, driving engagement and measurable impact on student reading growth.

You will cultivate relationships with educators and administrators, align our products with instructional goals, and support long‑term renewals and growth across districts.

Qualifications

• 2–4 years of experience in customer success, account management, or district partnerships within the education sector (K‑12 or edtech experience preferred).
• Proven success managing multiple accounts and building lasting customer relationships.
• Strong understanding of district and school operations, instructional goals, and literacy initiatives.
• Excellent communication, presentation, and interpersonal skills.

Responsibilities

• Serve as the primary point of contact for assigned districts and schools throughout the customer lifecycle.
• Build strong, trust‑based relationships with district and school leaders, instructional coaches, and classroom educators.
• Develop and maintain account plans that outline key goals, milestones, and success metrics.
• Conduct regular check‑ins to review progress, identify challenges, and share strategies for success.
• Monitor account health to proactively address risks and identify opportunities for renewal and expansion.
• Support new customers through onboarding and successful program launches.
• Partner with district and school teams to ensure effective implementation aligned to literacy goals.
• Use data and usage reports to guide discussions, track progress, and highlight impact.
• Deliver professional learning sessions, data reviews, and presentations that demonstrate student and educator success.
• Collaborate with Sales, Automation, Product, and Marketing to ensure a seamless customer experience.

Skills

Customer success

Account management

Data analysis

Relationship building

Communication

CRM software

Tools

CRM software

Job description

Just Right Reader is a forward‑thinking curriculum provider advancing literacy for Birth through 12th Grade. We seek a Customer Success Manager to guide districts from onboarding to full program adoption, driving engagement and measurable impact on student reading growth.

You will cultivate relationships with educators and administrators, align our products with instructional goals, and support long‑term renewals and growth across districts.