District & School Success Manager (Literacy EdTech)

Just Right Reader; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Just Right Reader is a forward-thinking curriculum provider dedicated to improving literacy for students from Birth through 12th grade. The Customer Success Manager (CSM) ensures districts and schools realize measurable reading growth by guiding onboarding to full program adoption and renewal strategies.

This role emphasizes relationship-building, data-driven progress reviews, and collaboration with Sales, Product, Automation, and Marketing to optimize educator outcomes and student learning

Qualifications

• 2-4 years of experience in customer success, account management, or district partnerships within the education sector (K-12 or edtech experience preferred).
• Proven success managing multiple accounts and building lasting customer relationships.
• Strong understanding of district and school operations, instructional goals, and literacy initiatives.
• Excellent communication, presentation, and interpersonal skills.
• Ability to analyze and interpret data to tell a compelling story about student and educator impact.
• Organized, proactive, and passionate about supporting educators and improving student outcomes.

Responsibilities

• Serve as the primary point of contact for assigned districts and schools throughout the customer lifecycle.
• Build strong, trust-based relationships with district and school leaders, instructional coaches, and classroom educators.
• Develop and maintain account plans that outline key goals, milestones, and success metrics.
• Conduct regular check-ins to review progress, identify challenges, and share strategies for success.
• Monitor account health to proactively address risks and identify opportunities for renewal and expansion.
• Support new customers through successful onboarding, ensuring smooth program launches and clear communication of next steps.
• Partner with district and school teams to ensure effective implementation aligned to instructional priorities and literacy goals.
• Use data and usage reports to guide discussions, track progress, and highlight impact.
• Deliver professional learning sessions, data reviews, and presentations that demonstrate student and educator success.

Skills

Customer success

Account management

District partnerships

Relationship building

Data analysis

Communication

Job description

Just Right Reader is a forward-thinking curriculum provider dedicated to improving literacy for students from Birth through 12th grade. The Customer Success Manager (CSM) ensures districts and schools realize measurable reading growth by guiding onboarding to full program adoption and renewal strategies.

This role emphasizes relationship-building, data-driven progress reviews, and collaboration with Sales, Product, Automation, and Marketing to optimize educator outcomes and student learning