Liquor Store Manager

Kelley Williamson Co.; Wisconsin; On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health

Vision

Dental

Life

Short term disability

Bonus opportunities

Flexible Hours

401k with company match

Potential Bonuses

Job summary

Kelley Williamson Co. in Wisconsin seeks an experienced Liquor Store Manager to lead daily operations, ensure exceptional customer service, and drive sales while upholding regulatory compliance.

You will mentor staff, enforce inventory controls, oversee cash handling, and report on KPIs in a fast-paced retail environment.

Qualifications

• Minimum of 2–3 years of retail management experience in liquor.
• Strong leadership and staff development abilities.
• Excellent customer service and interpersonal skills.
• Clear written and verbal communication; problem-solving skills.
• Familiarity with local alcohol regulations is a plus.

Responsibilities

• Oversee daily store operations, opening/closing, sales, and service standards.
• Recruit, hire, train, schedule, and manage staff to maintain a positive work environment.
• Ensure excellent customer service and resolve escalated issues.
• Manage inventory levels, orders, stock checks, and shrinkage control.
• Develop sales strategies, monitor KPIs, and report on performance.
• Ensure compliance with alcohol laws and responsible service policies.
• Monitor cash handling, deposits, and store expenses within budget.

Skills

Retail management

Customer service

Leadership

Problem-solving

Communication

Alcohol regulations knowledge

Job description

Description

We are looking for an experienced and dedicated Liquor Store Manager to oversee the daily operations of our store. The ideal candidate will be a strong leader with a passion for customer service and retail management. They will ensure the store operates smoothly, maintains regulatory compliance, and consistently meets sales and customer satisfaction goals.

The ideal candidate for this fast-paced rewarding position should display the following:

Foster a Collaborative Culture

• Encourage Open Communication: Create an environment where team members feel comfortable sharing ideas, giving feedback, and raising concerns.
• Mentor and Develop Staff: Offer guidance and training to help each team member grow, showing you value their professional development.
• Model Positive Behavior: Show reliability, integrity, and a strong work ethic that team members can emulate.
• Set Clear Goals and Expectations: Ensure everyone understands their role within the larger team goals, aligning individual performance to collective objectives.
• Empower Team Decision-Making: Delegate responsibility and encourage team members to take ownership of their work.
• Provide Constructive Feedback: Give regular, actionable feedback that reinforces strengths and addresses areas for improvement.

Job Benefits

• Health
• Vision
• Dental
• Life
• Short term disability
• Bonus opportunities
• Flexible Hours
• Potential Bonuses
• 401k with company match

Requirements

• Store Operations: Oversee all store operations, including opening and closing procedures, sales transactions, and customer service standards.
• Staff Management: Recruit, hire, and train store staff. Schedule and supervise employees, manage performance, and foster a positive work environment.
• Team Player:
• Customer Service: Ensure that customers have a positive shopping experience. Resolve customer complaints, provide product recommendations, and maintain a clean, organized store.
• Inventory Management: Manage stock levels, order new inventory, conduct regular stock checks, and minimize product loss.
• Sales Performance: Develop and implement strategies to increase store sales, monitor key performance indicators (KPIs), and provide reports on sales, labor, and other metrics.
• Compliance: Ensure compliance with local, state, and federal regulations for alcohol sales. Educate and enforce policies related to age restrictions and responsible service.
• Financial Management: Monitor cash handling, deposits, and store expenses. Work within budget constraints and analyze financial data to improve profitability.

Qualifications

• Experience: Minimum of 2-3 years of retail management experience in the liquor industry.
• Leadership Skills: Strong leadership and team management abilities.
• Customer Service: Excellent customer service and interpersonal skills.
• Communication: Strong written and verbal communication skills.
• Problem-Solving: Ability to handle complex customer issues and operational challenges.
• Knowledge of Alcohol Regulations: Familiarity with regulations related to the sale of alcoholic beverages is a plus.