Liquor Store Customer Service Specialist

Winn-Dixie Retail Stores; Silver Springs (FL); On-site; USD 23,000 - 27,000; Full time

Job summary

Winn-Dixie Retail Stores in Florida seeks a customer service associate to enhance loyalty through courteous, prompt service and a friendly store atmosphere. This role emphasizes compliance, age verification for alcohol, and accurate cash handling while supporting daily store operations.

The successful candidate will engage customers, restock and rotate products, maintain cleanliness, and follow safety procedures to ensure a positive shopping experience for all guests.

Qualifications

• Must be at least 21 years of age.
• TIPS Training required prior to position start date.
• Ability to read, write, speak, and understand English, and proficiently follow instructions.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of a pre-employment drug test and background check.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Basic computer skills required to participate in online training.
• Ability to work in fast-paced and busy environment.

Responsibilities

• Observes customers and age verification to prevent unauthorized alcohol/tobacco sales.
• Deny sale of alcohol or tobacco to underage or intoxicated customers.
• Provides continuous attention to customers' needs.
• Greets, assists, and thanks customers in a prompt, courteous, and friendly manner.
• Offers product suggestions to customers when appropriate.
• Stocks and rotates department products to ensure freshness and date control.
• Restocks and uses supply items efficiently to eliminate waste and maintain low supply costs.
• Operates department equipment and cashiering tools with accurate tender handling and change.
• Keeps work area clean, orderly and free from safety hazards; reports faulty equipment and hazards to management.
• Maintains cleanliness and safety in work area and follows store policies.

Job description

Winn-Dixie Retail Stores in Florida seeks a customer service associate to enhance loyalty through courteous, prompt service and a friendly store atmosphere. This role emphasizes compliance, age verification for alcohol, and accurate cash handling while supporting daily store operations.

The successful candidate will engage customers, restock and rotate products, maintain cleanliness, and follow safety procedures to ensure a positive shopping experience for all guests.