Liquid Cooling Fluid Manager

Vertiv Group Corporation; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Vertiv seeks a Liquid Cooling Services Operations Manager to lead fluid management services, direct to chip service and project support operations. The role emphasizes creating repeatable processes, coordinating with suppliers, and building pricing and proposals for end users.

Strong technical, cost and communication skills are essential to success. The candidate will work with project deployment, field services, and service sales to drive standard methods, performance metrics, and customer

Qualifications

• Bachelor's degree and 5+ years of service or installation field/management experience.
• Strong communication, problem solving and customer service skills.
• Experience with thermal cooling systems and monitoring is a plus.

Responsibilities

• Collaborate with Project deployment and Field Services to standardize methods and best practices.
• Create service scope of work with technical and service sales teams; price using direct labor costing.
• Coordinate with field labor and chemical suppliers to implement fluid treatment.
• Evaluate delivery methods and establish hand-offs to improve customer satisfaction.
• Develop and modify Liquid Cooling services for changing tech landscape; communicate issues clearly.
• Support program reporting and KPI tracking; elevate lab tests outside parameters.
• Proven track record executing complex mechanical and electrical projects or services.
• Read and interpret project drawings and scope documents; ensure deliverables are met.
• Work with remote technicians and resolve conflicts with contractors and customers.
• Respect process while knowing when to bend it; apply lessons learned.

Skills

Communication skills

Problem solving

Customer service

Attention to detail

Multi-tasking

Verbal and written communication

Education

Bachelor's degree in Engineering or related field

Job description

POSITION SUMMARY

Vertiv's Thermal Service organization is currently hiring a Liquid Cooling Services Operations Manager. This position will be responsible for leading Vertiv's fluid management services, direct to chip service and project support business operations. This person will focus on establishing processes Vertiv's ongoing service & maintenance of liquid cooling systems to ensure a smooth, repeatable process is established, implemented, and followed. This job requires a technical understanding of mechanical systems and understanding of chemical systems is a plus. This position will help build remediation plans and coordinate with PG-25 fluid manufacturers. In addition, this person will gather technical and fluid remediation requirements to build out pricing and proposals for our end user customers. Good technical and costing skills are essential.

RESPONSIBILITIES

• Work with the Project deployment and Field Services organizations to help drive standard methods and procedures and institute best practices for performing liquid cooling services. Ensure the procedures are documented and enforced.
• Create the service and delivery scope of work in conjunction with the technical and service sales teams. Work with Vertiv's water treatment suppliers to gather remediation instructions and convert their material price with Vertiv's direct labor costing to build out a detailed proposal.
• Interface with Vertiv's field labor team on effectively implementing fluid treatment based on specific instructions from our chemical suppliers.
• Evaluate alternative delivery methods to help ensure success of Vertiv's liquid cooling services using expertise in other functional areas of the organization, such as Engineering, Offering and Field Execution. Establish and implement processes with a focus on hand-offs between functional areas to drive customer satisfaction.
• Work to build and modify existing Liquid Cooling services to adapt to the quickly changing landscape of direct to chip cooling. Ensure issues are resolved promptly and communicated to stakeholders. This includes both process and technical engineering solutions. Must have ability to communicate effectively, including conducting effective meetings and presentations.
• Support Vertiv's existing liquid cooling program reporting and customer KPI's. Document remediation efforts clearly and elevate lab tests that are out of the set parameters.
• Proven record of accomplishment executing complex mechanical and electrical projects or services programs.
• Ability to read and understand project mechanical drawings and scope documents. Identify key points to ensure Vertiv Service meets its deliverables. Ability to position our service programs in a way which maintains a good relationship with our customer and provides value.
• Experience working with remote technicians and dealing with conflict resolution with contractors and customers.
• Respects the need and value for process, training, and governance, but understands when we need to elevate and "bend" a process because the situation dictates it.
• Apply lessons learned to current and future projects.

QUALIFICATIONS

• Bachelor's degree in an Engineering discipline, Business or equivalent field services experience
• 5+ years of service or installation field or management experience, critical infrastructure expertise with thermal cooling systems and monitoring are a plus. Knowledge of construction and mechanical systems is a plus. Knowledge of engineering, data center infrastructure and commissioning processes is also helpful.
• A high degree of communication, problem solving and customer service skills are required.
• Special Skills:
  • Excellent communication skills, both written and verbal
  • Ability to estimate mechanical services
  • Excellent customer service skills
  • Detail-oriented
  • Excellent organizational, analytical, and people skills
  • Ability to work and multi-task in a fast-paced environment.

PHYSICAL REQUIREMENTS

• No Special Physical Requirements

TRAVEL TIME REQUIRED

• 25 to 30%

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS

Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail].