HVAC Cooling Customer Engineer - Meridian

Vertiv Group Corporation; Jackson (MS); On-site; USD 52,000 - 62,000; Full time

Job summary

Vertiv Group Corporation is seeking a Cooling Customer Engineer to perform installation, commissioning and service on Liebert Air products. The role emphasizes on-site customer communication, safety, and adherence to field guidelines.

Candidates should have HVAC credentials, EPA license, and strong problem-solving skills for field service environments. The position requires working with a team, maintaining certifications, and delivering timely service while upholding Vertiv's safety standards.

Qualifications

• High School Diploma or GED equivalent.
• HVAC certificate or equivalent field experience.
• Six years military experience in a related field.
• EPA refrigerant license or equivalent industry experience.
• Basic electrical knowledge.
• Interpersonal skills and professional demeanor.
• Reliable, team player attitude.
• Familiarity with electrical/electronic test equipment.
• Ability to read electrical diagrams and blueprints.
• Working knowledge of Ohm's law and HVAC theory.
• Technical skills and site evaluation capabilities.
• Ability to perform basic fixes under supervision.
• Ability to report all work performed clearly.
• Strong communication, customer service, troubleshooting, safety, planning, and computer skills.
• Mechanical aptitude.

Responsibilities

• Rely on direction to accomplish goals.
• Perform a number of work-related tasks.
• Capable of working under direct supervision or independently based on training.
• Maintain certifications per job requirements.
• Render on-site and phone assistance to customers.
• Communicate with national technical support on equipment issues.
• Perform scheduled maintenance according to company guidelines.
• Implement field change notices per guidelines.
• Keep current on safety bulletins and field changes.
• Provide accurate reporting and complete timecards and expense reports.
• Maintain inventory and company property per policy.
• Provide proper communication to customers and maintain satisfaction.

Skills

Communication skills

Troubleshooting

Safety procedures

Organizational skills

Planning skills

Mechanical aptitude

Customer service skills

Team player

Reading electrical diagrams

Electrical theory basics

Education

High School Diploma or GED

HVAC Certificate Program

Tools

Electrical test equipment

Job description

POSITION SUMMARY

A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices, and direct manager.

RESPONSIBILITIES

ROLE

• Rely on direction to accomplish goals
• Perform a number of work-related tasks
• Capable of working under direct supervision or independently based upon training
• Maintain certifications per Job requirements

TECHNICAL

• Render on site and phone assistance to customers.
• Communicate with National Technical Support on equipment issues
• Perform work related tasks according to company guidelines for scheduled maintenance
• Implement Field Change Notices according to published guidelines
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

SAFETY

• Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines – "14 hours rule"
• Report all work related accidents or injuries within 24 hours to the appropriate personnel.

ADMINISTRATION

• Provide accurate and timely reporting according to company guidelines
• Timecards, expense reports, mileage reports, ticket closure, forms et al.
• Maintain individual inventory in accordance with company policy
• Maintain company property according to company policies
• Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.

CUSTOMER SATISFACTION

• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer for where applicable
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
• Strive to provide all customers a "first time fix" for their equipment
• Maintain customer satisfaction rates according to company guidelines
• Attend Customer Meetings as required

PERFORMANCE

• Maximize productivity by combining service opportunities
• Complete all work in an efficient and timely manner
• Capable of making technical and commercial decisions under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate according to company guidelinesPerform inventory cycle counts according to company guidelines
• Adhere to company dress code and safety regulations
• Meet or exceed on-site response time requirements for each customer
• Understand and comply with company startup/escalation processes and procedures
• Maintain proper and adequate level of internal communications
• Managers, co-workers, Support Services, electronic communications, et al.
• Perform several work-related tasks
• Capable of working under direct supervision or independently based upon training
• Maintain certifications per Job requirements

QUALIFICATIONS

• Required experience (one or more of the following)
• High School Diploma or G.E.D. equivalent
• HVAC - Certificate Program degree or equivalent experience in the field.
• Six years military experience in a related field
• Equivalent industry experience with EPA refrigerant license
• Basic electrical knowledge
• Interpersonal Skills
• Professional
• Reliable
• Team Player
• Familiarity with electrical / electronic test equipment and fundamentals
• Must be able to read and interpret electrical line diagrams and blueprints
• Working knowledge of OHM’s law and HVAC theory
• Technical skills
• Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions
• Elementary fix/repair techniques based on directed supervision
• Capable of completing tasks and return unit to full operating conditions based upon directed supervision
• Ability to summarize and report all work related tasks performed
• Strong skill sets:
• Communication skills
• Customer service skills
• Troubleshooting skills
• Safety procedures
• Organizational and planning skills
• Computer skills
• Mechanical aptitude

PHYSICAL & ENVIRONMENTAL DEMANDS

• While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds
• Extreme cold (below 32*)
• Extreme heat (above 100*)
• Noise Level (Medium / High need to shout to be heard)
• Working around moving machinery (fork-lifts, tractors)
• Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
• Work outdoors (no effective protection from weather)
• Travel is required
• Flexible schedules (weekends, evenings, and holidays)
• May have on-call responsibility
• Valid driver’s license
• Must be at least 18 years old

Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.

WORKING CONDITIONS:

• Travel is required
• Flexible schedules (weekends, evenings, and holidays)
• May have on-call responsibility
• Valid driver’s license
• Must be at least 18 years old

THE VERTIV OPPORTUNITY

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

Our Core Principles:

Safety | Integrity | Respect | Teamwork | Inclusion

Our Strategic Priorities

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

Vertiv Behaviors

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail].