Linux Telecom Support Engineer – VoIP / SIP

Kane Partners LLC; Princeton (NJ); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Kane Partners LLC is seeking a Linux Telecom Support Engineer to troubleshoot production systems across Linux environments and networks. The role involves hands-on problem solving with VoIP and SIP technologies, and collaboration with customer engineering and development teams.

The ideal candidate will have strong Linux administration and log analysis skills, plus experience in telecommunications and Wireshark traces. This is a hybrid role requiring in-office work in New Jersey.

Qualifications

• 5+ years of experience supporting Linux-based systems, preferably Red Hat Enterprise Linux (RHEL).
• Strong knowledge of Linux administration and troubleshooting.
• Solid understanding of telecommunications, VoIP, SIP, and networking.
• Experience analyzing Wireshark traces and network packet captures.
• Proficiency gathering and analyzing logs and traces through the Linux command line.
• Strong communication, problem-solving, and customer collaboration skills.

Responsibilities

• Troubleshoot production issues involving Linux operating systems, applications, networking, and VoIP platforms.
• Apply software fixes, updates, patches, and system upgrades.
• Analyze Linux logs, command-line output, and Wireshark packet captures to identify root causes.
• Work directly with customer engineering teams to resolve technical issues and discuss requirements.
• Document production changes and prepare Methods of Procedure (MOPs).
• Collaborate with development teams to report bugs, analyze traces, and support scheduled maintenance windows.

Skills

Linux administration

Troubleshooting

VoIP

SIP

Wireshark

Networking

Log analysis

Customer collaboration

RHEL

Tools

Wireshark

VMware vSphere

Cisco IOS

Job description

A growing technology organization is seeking a Linux Telecom Support Engineer to support production systems and troubleshoot complex issues across Linux operating systems, applications, and networks.

This role is ideal for a technically strong professional with experience in telecommunications, VoIP, SIP, and Linux-based production environments who enjoys hands-on troubleshooting and working directly with customer engineering and development teams.

Responsibilities

• Troubleshoot production issues involving Linux operating systems, applications, networking, and VoIP platforms.
• Apply software fixes, updates, patches, and system upgrades.
• Analyze Linux logs, command-line output, and Wireshark packet captures to identify root causes.
• Work directly with customer engineering teams to resolve technical issues and discuss requirements.
• Document production changes and prepare Methods of Procedure (MOPs).
• Collaborate with development teams to report bugs, analyze traces, and support scheduled maintenance windows.

Required Qualifications

• 5+ years of experience supporting Linux-based systems, preferably Red Hat Enterprise Linux (RHEL).
• Strong knowledge of Linux administration and troubleshooting.
• Solid understanding of telecommunications, VoIP, SIP, and networking.
• Experience analyzing Wireshark traces and network packet captures.
• Proficiency gathering and analyzing logs and traces through the Linux command line.
• Strong communication, problem-solving, and customer collaboration skills.

Preferred Qualifications

• Basic knowledge of PHP.
• Familiarity with the Diameter protocol.
• Experience with VMware vSphere.
• Basic knowledge of Cisco IOS.

Work Arrangement

This is a hybrid position requiring in-office attendance 2 days per week. Candidates must be authorized to work in the United States without employer sponsorship.

If you have a strong Linux background combined with telecommunications and SIP/VoIP troubleshooting experience, we'd like to hear from you.