ADMINISTRATOR L2(CONTRACT)

Wipro Technologies; Redmond (WA); On-site; USD 38,000 - 84,000; Full time

Job summary

Wipro Limited in the United States is seeking a triage specialist to help document and resolve priority incidents and service requests, ensuring SLA adherence. The role collaborates with the development team to maintain operational health of core compute services and automation.

The position requires Linux administration experience (1-3 years) and offers standard benefits; the compensation ranges and location are aligned with U.S. market norms.

Qualifications

• Linux system administration experience (1-3 years).

Responsibilities

• Triaging and resolution of priority incident tickets (P3) with documentation and SLA adherence.
• Track and assist in resolution of software/hardware/network service requests.
• Monitor SLA timelines and escalate delays or breaches.
• Assist in creating change requests for raised incidents.
• Collaborate with development to maintain operational health of core compute services and API availability.
• Scale systems with easy-to-use tooling and automation.
• Develop runbooks to reduce mean triage time and automate high-hit items.

Skills

Linux Admin

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future‑ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever‑changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to assist in the triage and documentation of priority incidents, support resolution of software and hardware service requests and ensure SLA adherence by escalating delays when required.

Areas of responsibility

• Triaging and resolution of tickets – Perform initial triage and assist in response for priority incident tickets (P3 tickets) along with its documentation and following the defined SLA and escalation procedures.
• Resolution of service requests – Track and assist in resolution of software/hardware/network service requests, ensuring they are accurately logged, processed, and completed within defined timelines as per established procedures.
• SLA monitoring – Track and monitor SLA timelines for the entire lifecycle of priority incident tickets (P3 tickets). Escalate to higher levels for delays or potential SLA breaches.
• Change request execution – Assist in creation of change requests based on types of incident tickets which are raised and resolved.

Responsibilities

• Work closely with development team on maintaining operational health of core compute services for API availability and low latency.
• Managing and triaging tickets. Driving prioritization and execution of work based on impact.
• Scale systems sustainably through mechanisms such as easy‑to‑use tooling and automation.
• Work in concert with service developers to evolve systems/products for better scalability, reliability and development velocity.
• Drives new runbooks to help reduce mean triage time of incidents.
• Prioritize and automate high hit count runbooks.
• Practice sustainable incident response and drive root case analysis.

Mandatory Skills: Linux Admin. Experience: 1-3 Years.

The expected compensation for this role ranges from $38,300 to $83,600. Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience.

Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post‑offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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