Lab Hardware Technician - Incident Triage & IT Support

Wipro Technologies; Fort Collins (CO); On-site; USD 36,000 - 76,000; Full time

Job summary

Wipro Limited in the United States is seeking a Service Incident Triage Analyst to assist in triage and documentation of priority incidents, support resolution of software and hardware service requests, and ensure SLA adherence.

You will perform initial triage on P3 tickets, log and process requests within defined timelines, monitor SLA, and assist in creating change requests as incidents are raised.

Qualifications

• Experience handling incident triage and service requests.

Responsibilities

• Triaging and resolution of priority incident tickets (P3) with documentation and SLA adherence.
• Resolution of software/hardware/network service requests within defined timelines.
• SLA monitoring across the lifecycle of priority incident tickets and escalating delays.
• Assist in creation of change requests based on incident types raised and resolved.

Skills

Storage Management

Job description

Wipro Limited in the United States is seeking a Service Incident Triage Analyst to assist in triage and documentation of priority incidents, support resolution of software and hardware service requests, and ensure SLA adherence.

You will perform initial triage on P3 tickets, log and process requests within defined timelines, monitor SLA, and assist in creating change requests as incidents are raised.