Linkage to Care Specialist LCS

McCall Behavioral Health Network; Torrington (CT); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

4 Weeks PTO that increase with years ?

11 Paid Holidays

Medical & Dental Insurance - with high

Life Insurance - 100% employer paid

Voluntary Vision Insurance

AFLAC Voluntary Benefits

403(b) Retirement Plan with employer

Tuition Reimbursement

Tuition Discounts at participating

Public Service Loan Forgiveness (PSLF)

NHSC Federal Loan Repayment (for site

Employee Assistance Programs (EAP)

2 Gym Membership Options

Job summary

McCall Behavioral Health Network seeks a Linkage to Care Specialist (LCS) to support a University of Miami research project focused on opt-out testing. The LCS provides HIV/HCV testing, care coordination, and referrals to medical, behavioral health, and community services, building trusted relationships and guiding participants through healthcare and social systems.

The role emphasizes trauma-informed care, outreach activities, documentation, and collaboration with partners to ensure timely

Qualifications

• Two years of experience in a relevant field working with diverse communities, including people who use drugs, individuals experiencing homelessness, LGBTQIA+ populations, and communities disproportionately impacted by HIV, HCV, and other health disparities.
• Experience with data collection and interpretation is required.
• Lived experience with substance use and/or living with HIV/HCV is preferred.
• A valid CT driver’s license is required.

Responsibilities

• Provide rapid HIV and HCV testing services in outreach sites, mobile settings, and community-based locations.
• Administer HIV and Hep-C Rapid testing.
• Link individuals with positive HIV or HCV test results to medical care and treatment services.
• Coordinate referrals to primary care, behavioral health, substance use treatment, housing, recovery supports, and other community resources.
• Adhere to all bloodborne pathogen safety protocols.
• Participate in regular training and technical assistance with University of Miami team.
• Conduct outreach and engagement activities.
• Build trusting relationships with program participants through a non-judgmental, trauma-informed, and health-oriented approach.
• Collaborate with healthcare providers, public health agencies, and community organizations to facilitate timely access to care.
• Provide education and supplies for overdose and infectious disease prevention.
• Participate in community events, health fairs, outreach initiatives, meetings, and overdose prevention activities.
• Collect and report program data in accordance with funding requirements, agency policies, and quality assurance standards.
• Maintain accurate and timely documentation of participant interactions, testing services, referrals, and outcomes in designated data systems.
• Provide regular community data and grant reports.
• Monitor linkage-to-care outcomes and assist with tracking participant engagement and service utilization.
• Serve as an advocate for participants by helping reduce barriers to healthcare and social services.
• Follow up with participants to support appointment attendance, address barriers to care, and encourage ongoing engagement in services.
• Work collaboratively with multidisciplinary teams to develop participant-centered service plans and achieve program goals.
• Maintain compliance with agency policies, confidentiality requirements, HIPAA regulations, and applicable public health guidelines.
• Attend required training, meetings, and professional development opportunities.
• Support quality improvement initiatives and contribute to program evaluation efforts.
• Meet all grant deliverables and outcome expectations.
• Perform other duties as assigned.

Skills

Experience with diverse communities

Data collection & interpretation

Lived experience with substance use or

Job description

Linkage to Care Specialist (LCS)

McCall Behavioral Health Network is seeking a Linkage to Care Specialist (LCS) as part of a research project in partnership with the University of Miami to conduct opt‑out testing in coordination with outreach and overdose prevention services in the community. The LCS serves as a trusted point of connection for individuals seeking health‑related services and support. This position provides HIV and HCV testing, education, care coordination, and referrals to medical, behavioral health, and community‑based services. The LCS works to build meaningful relationships, reduce barriers to care, and support individuals in navigating healthcare and social service systems.

Full Time / Non-Exempt

Hourly Rate Starts at: $22.00

QUALIFICATIONS

Two years of experience in a relevant field working with diverse communities, including people who use drugs, individuals experiencing homelessness, LGBTQIA+ populations, and communities disproportionately impacted by HIV, HCV, and other health disparities is required. Experience with data collection and interpretation is required. Lived experience with substance use and/or living with HIV/HCV is preferred. A valid CT driver’s license is required.

PHYSICAL REQUIREMENTS

This position requires frequent sitting, ability to talk and hear, and frequent walking. Occasional lifting may be needed for proper storage of documents and charts and moving objects from one place to another.

BENEFITS

• 4 Weeks of PTO that increase with years of service
• 11 Paid Holidays
• Medical & Dental Insurance - with large employer-paid premium
• Life Insurance - 100% employer paid
• Voluntary Vision Insurance
• AFLAC Voluntary Benefits
• 403(b) Retirement Plan with employer match
• Tuition Reimbursement
• Tuition Discounts at participating schools
• Public Service Loan Forgiveness (PSLF)
• NHSC Federal Loan Repayment (for approved sites)
• Employee Assistance Programs (EAP)
• 2 Gym Membership Options

AGENCY OVERVIEW

The McCall Behavioral Health Network is a nonprofit organization whose mission is to inspire hope and promote wellness and healing through a continuum of behavioral health services — prevention, treatment, recovery support, and community engagement — for individuals of all ages and families across Western Connecticut. For more than 50 years, we have reached out to those who often feel isolated in their struggles and have never turned anyone away for their inability to pay. Led by President and CEO Maria Coutant Skinner, LCSW, our passionate team of highly trained professionals is committed to helping individuals and families overcome adversity, foster resilience, and achieve wellness. With locations in Canaan, Danbury, Torrington, Waterbury, and Winsted, McCall serves over 3,500 clients annually, supporting individuals wherever they are on their recovery journey. At McCall, our mission is at the heart of everything we do, ensuring that everyone in our community has equitable access to best‑in‑class care and the resources they need to heal and thrive.

KEY RESPONSIBILITIES

• Provide rapid HIV and HCV testing services in outreach sites, mobile settings, and community-based locations.
• Administer HIV and Hep-C Rapid testing.
• Link individuals with positive HIV or HCV test results to medical care and treatment services.
• Coordinate referrals to primary care, behavioral health, substance use treatment, housing, recovery supports, and other community resources.
• Adhere to all bloodborne pathogen safety protocols.
• Participate in regular training and technical assistance with University of Miami team.
• Conduct outreach and engagement activities.
• Build trusting relationships with program participants through a non-judgmental, trauma-informed, and health-oriented approach.
• Collaborate with healthcare providers, public health agencies, and community organizations to facilitate timely access to care.
• Provide education and supplies for overdose and infectious disease prevention.
• Participate in community events, health fairs, outreach initiatives, meetings, and overdose prevention activities.
• Collect and report program data in accordance with funding requirements, agency policies, and quality assurance standards.
• Maintain accurate and timely documentation of participant interactions, testing services, referrals, and outcomes in designated data systems.
• Provide regular community data and grant reports.
• Monitor linkage-to-care outcomes and assist with tracking participant engagement and service utilization.
• Serve as an advocate for participants by helping reduce barriers to healthcare and social services.
• Follow up with participants to support appointment attendance, address barriers to care, and encourage ongoing engagement in services.
• Work collaboratively with multidisciplinary teams to develop participant-centered service plans and achieve program goals.
• Maintain compliance with agency policies, confidentiality requirements, HIPAA regulations, and applicable public health guidelines.
• Attend required training, meetings, and professional development opportunities.
• Support quality improvement initiatives and contribute to program evaluation efforts.
• Meet all grant deliverables and outcome expectations.
• Perform other duties as assigned.