Link Care Coordinator (Remote)

BD; Stuart (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player in medical technology is seeking dedicated individuals to join their team. This role offers the chance to build meaningful relationships with patients and positively impact their care and satisfaction. You'll thrive in a supportive environment that values professional excellence and teamwork. With opportunities for career advancement and ongoing education, this position is ideal for those looking to grow in the healthcare field. If you have strong communication skills and a passion for patient care, this opportunity could be your next step towards a fulfilling career.

Benefits

Career Advancement Opportunities

Supportive Work Environment

Ongoing Education Opportunities

Qualifications

• 1-2 years of related experience or training in a healthcare setting.
• Ability to read and interpret medical supply publications.

Responsibilities

• Develop long-term relationships with patients for enrollment in the Link program.
• Document patient interactions in Salesforce, maintaining compliance with HIPAA.

Skills

Communication Skills

Problem Solving

Microsoft Office

Call Center Experience

Education

High School Diploma or GED

Tools

Salesforce

Telecommunications Software

Job description

Employer Industry: Medical Technology

Why consider this job opportunity:
- Salary up to $38.10 per hour
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and satisfaction
- Commitment to professional excellence, teamwork, and integrity
- Ongoing education opportunities to stay updated with products and processes

What to Expect (Job Responsibilities):
- Develop long-term relationships with patients to facilitate enrollment in the Link program or referrals to providers
- Conduct initial intake and follow-up calls with patients, addressing concerns regarding the process or products
- Collaborate with the administrative support team to ensure accurate completion of pending documentation
- Document patient interactions in Salesforce, including call notes and account status updates
- Maintain departmental call volume requirements and adhere to compliance standards, including HIPAA guidelines

What is Required (Qualifications):
- High School Diploma or GED; 1-2 years of related experience or training
- Ability to read, analyze, and interpret medical supply publications and technical procedures
- Proficient in Microsoft Office applications and call center telecommunications software
- Strong communication skills, both written and verbal, with the ability to present information effectively
- Ability to solve practical problems and handle a variety of variables

How to Stand Out (Preferred Qualifications):
- Experience in a call center or healthcare-related role
- Familiarity with Salesforce or similar customer relationship management software
- Intermediate math skills for calculations related to medical supplies
- Knowledge of medical supply equipment and its maintenance
- Experience in customer service with a focus on patient interactions

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